Ins Staff (Telephone Operator) - Nhân Viên Trực Tổng Đài

• The INS comes in indirect contact with customers. He/She receive their requests or demands and handle them over to other departments so that they can be taken care of promptly.
• The Information & Service staff is working in the Information & Service room and is responsible to ensure that all calls received are answered quickly quickly maximum 3 rings and following the Lotte Greeting Standard "Good morning/ Good afternoon/ Good evening,.. Information & Service.. , X speaking, How may I assist you?", and that a prompt follow up is done correctly. Their tone of voice, politeness & dynamism must be outstanding. The Telephone Operator is the "voice of the Lotte Hotel Hanoi" and the first point of contact with the guest.
• The schedule of the Information & Service will rotate 24 hours a day.