Internal Accountant Cum Customer Service

JOB SUMMARY
We are looking for an Internal Accountant cum Customer Service to support our daily accounting, order processing and administrative operations.
This role is a key coordination position, working closely with Sales, customers, suppliers, logistics partners and the Group Finance team to ensure that financial records, customer orders and related documentation are processed accurately and on time.
Role allocation:
• Accounting & Finance: approximately 50%
• Customer Service & Order Processing: approximately 40%
• Administration: approximately 10%
KEY RESPONSIBILITIES:
A. Internal Accounting & Finance - 50%
• Record and maintain daily accounting transactions accurately and timely.
• Prepare and maintain Sales Orders (SO), Purchase Orders (PO) and related accounting records in the company's accounting system.
• Prepare draft invoices and coordinate the issuance of official VAT/e-invoices.
• Monitor Accounts Receivable (AR) and follow up on outstanding customer payments.
• Check supplier invoices and supporting documents for completeness and accuracy.
• Prepare payment requests and required supporting documents.
• Coordinate with banks, suppliers, customers and external accounting/tax advisors when required.
• Maintain accounting documents and ensure proper filing and document control.
• Assist with monthly accounting closing and management reports.
• Coordinate with external accounting/tax service providers on accounting and tax-related matters.
• Ensure accounting records and supporting documents are maintained in accordance with company procedures and applicable Vietnamese regulations.
B. Customer Service & Order Processing - 40%
• Receive and process customer orders after sales confirmation.
• Create and maintain Sales Orders (SO) and relevant internal records.
• Coordinate with Sales, suppliers and logistics providers to monitor order progress.
• Follow up on POs, order confirmations, delivery schedules and shipping documents.
• Prepare delivery-related documents and coordinate with warehouse/logistics teams.
• Provide customers with timely updates on order status and delivery schedules.
• Handle routine customer inquiries related to:
o Order status
o Delivery schedules
o Invoices
o Shipping documents
o Product documentation
• Coordinate internally to resolve delivery, documentation or invoicing issues.
• Maintain accurate and up-to-date customer and order records.
• Support smooth communication between customers, Sales, suppliers and logistics partners throughout the order fulfillment process.
C. Administration - 10%
• Maintain company documents, records and administrative files.
• Support contract/document filing and document control.
• Assist with office administration and company registration-related documentation when required.
• Coordinate with external service providers, including accounting, tax, logistics and other vendors.
• Support management in preparing internal reports and administrative documents.