Công Ty Softel Solutions Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Tiếng Anh Ca Đêm Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Viễn Thông, Bưu Chính - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
About Softel Solutions (by HTH Communications):
Headquartered in Hanoi, Softel Solutions, a wholly owned subsidiary of HTH Communications and AirVoice Wireless is one of the fastest-growing privately held companies in the telesoftware industry. Over the past decade, HTH has grown into a full-service logistics and services organization offering device refurbishing, handset sales, 4PL and MVNE services operating out of a state-of-the-art 125,000-square-foot facility and retains hundreds of employees in Houston, Texas, South America, and the Philippines. In addition, HTH also owns and operates FCC-licensed Eligible Telecommunication Carriers (ETCs) offering Lifeline, the Affordable Connectivity Program (ACP) and Prepaid wireless services to over 2 million broadband and wireless subscribers nationwide under its affiliate brands: AirVoice Wireless, AirTalk Wireless, Cintex Wireless, and NewPhone Wireless.
We have 02 offices in Hanoi:
Headquarters: 7th floor, Geleximco Building, 36 Hoang Cau, Dong Da, Hanoi
CSR and Review Office: 67A Truong Dinh, Hai Ba Trung, Hanoi.
[HCM/HN] Chăm Sóc Khách Hàng Ca Đêm US - Lương Cứng 17 Triệu Gross/Tháng
Địa điểm: Hà Nội; Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
● Focus on Customer Support.
● Manage a volume of calls / emails / chats with knowledge and efficiency.
● Identify and address customer needs, with a goal of total satisfaction.
● Completes reports of calls and other data accurately and on time.
● Refer issues and questions to managers if necessary.
REQUIREMENTS
● Minimum education: High School Diploma (Grade 12). A Bachelor's/Diploma Degree is a plus.
● Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
● Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
● Willing to work night shifts (Chat/Call positions).
● Able to work on public holidays and during Tet when required.
● Basic computer skills (Outlook, Word, Excel).
● Good communication, multitasking, and problem-solving skills.
BENEFITS
● Probation period: 2 months.
● The training programs at the beginning are about soft skills in customer service, US
telecommunications laws, welfare policies, and work processes of the US Government.
● 12 days of annual leave, 11 public holidays, pay insurance according to Vietnamese labor law,
and participation in classy internal activities of the company.
● Receive union benefits such as: Representative's birthday, International Women's Day, Funeral
support money, sick visits, maternity support,...
● 100% of Customers are in the US, and the company environment uses and improves English
well.
● Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR,
Customer Service QA, Customer Service Coach/Team Lead, and Customer Service
Supervisor, Manager, and Director.
● Career Prospect: Opportunity to transfer to other positions or departments depending on your
prospective capabilities.
● Rotation Opportunities to US Headquarters: Top performers can rotate to our US
headquarters for valuable experience and exposure.
● The company is fully equipped with office equipment and lockers, so employees do not need to
bring personal items such as laptops or headphones to work. In addition, the company also has
health supplements for night shift employees such as functional foods, imported fresh fruits,
convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea
maker, microwave, refrigerator,...
● Working with major carriers in the US.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 22/10/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW