Investigations Officer (GCB7)

- Coordinate the information gathering and sharing with industry investigators and law enforcement officials to develop cases to prosecute alleged suspects and recovery of fraud losses.
- Design and implement a training program to develop new and incumbent employees in the detection, prevention and investigation of fraudulent activity. Create and implement departmental policies and procedures, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
- Fraud Prevention and awareness training.
- Fraud reporting requirements to Group/ regional offices.
Customer / Stakeholders
- Ensure that the high level of customer service is maintained when interacting with the customers.
- Resolved escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution.
- Liaison with law enforcement agencies and other government, banking and security contacts.
Leadership and Teamwork
- Support Line Manager design/deliver fraud awareness/fraud detection training slides
- Coordinate with other team members to ensure that the daily tasks are completed in a timely and accurately manner.
- Other duties or responsibilities may be assigned by Line Manager
Operational Effectiveness and Control
- Monitor thorough completion, account investigation by staff and provides constructive feedback to include performance improvement if applicable.
- Comply with the requirement of internal policies/ procedures and regulatory.
- Monitor key department indicators (qualities, prevention, detection, fraud setup, recovery) and makes recommendations on areas of opportunity.
- Perform complex and special projects independently.
- Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention.