ISB Relationship Manager - Chinese speaking

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HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as an ISB Relationship Manager.
Principal responsibilities:
Manage and responsible for his/her own assigned portfolio. Closely work the RM Support to ensure customer's smooth transactions/ requests
Maintain regular contact / dialogue with Products Partners / Global Relationship Team (GRM/GRB) to explore all potential business opportunities
Growing and managing the portfolios of Wholesale Banking borrowing and high value non-borrowing customers in Vietnam.
Deepening existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines.
Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management
Client-oriented professional to pro-actively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.
Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.
Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
Ensure losses through operational failings are minimised.