ISB Relationship Support Manager Chinese Speaking

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HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as an ISB Relationship Support Manager - Chinese Speaking.
Principal Accountabilities:
Assist Relationship Managers to manage and responsible for his/her own assigned portfolio
Assist Relationship Managers in risk management with clients under the assigned portfolio, especially credit and financial crime risks
Participates in enhancing quality of customers services as well as internal processes
Ensure delivery of processes and paperwork to efficiently process client lending instructions, products and solutions within agreed timescales
Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
Ensure a systemic approach across the CBC to use all available tools to identify and mitigate risk
Support MNC Relationship Managers in optimising the potential value of client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel
Contribute to the development of mutually beneficial relationships with clients
Ensure continuous and effective dialogue with counterparts across GB/CMB and wider Corporate / WSB
Demonstrate courageous leadership
Improve employee engagement
Ensure effective and continuous dialogue within the Global Relationship Banker and Regional Relationship Banker
Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
Ensure losses through operational failings are minimized.