IT Account Manager

Job Title: Account Manager (AM)/Business Development Manager
Reports to: BU Head
Company Overview:
As a proud member of Galaxy Holdings - Sovico Group, Galaxy Technology stands as a dynamic force in the digital realm, recognized for our prowess in talent and customizable solutions. We are dedicated to propelling businesses worldwide to new heights through cutting-edge digital, software, and IT solutions. Across diverse industries, including Aviation, EAI, Fintech, Manufacturing, Automotive, Blockchain, Medical, Health Tech, Real Estate, Hospitality, Education, and beyond, we serve as a strategic partner, empowering organizations with innovation and excellence.
Responsibilities and Duties
Serve as the main point of contact for client stakeholders, ranging from operational level to C-Level.
Manage and expand existing client relationships; seek out and develop new business opportunities (business development).
Manage account risk and budget: monitor investment costs, revenue, and profit margins for each phase.
Lead contract negotiations, scope renewals, and price negotiations with clients.
Track and report baseline revenue and expansion pipeline (New clients, body shopping, T&M, BOT, etc.) to BOM/BU Head.
Collaborate with PM, Tech Lead, TA/SA, and PO to ensure delivery progress and quality meet client commitments.
Build, maintain engagement, and establish long-term partnerships with clients; handle escalations/complaints when they arise.
Qualifications
Required Qualifications:
5+ years of experience as an Account Manager/Sales/Business Development in IT or outsourcing industries.
Experience in multi-level stakeholder management (from operational to C-Level).
Experience in managing account risk and budget.
Proficient in English communication to work with clients in APAC, ANZ, China, and Vietnam markets.
Continuous learning mindset, proactive in acquiring new technology and business domain knowledge.
Why You'll Love Working Here
Working hours: 8:30 AM - 5:30 PM, Monday - Friday.
Attractive income.
Full salary paid during the 2-month probation period.
Annual salary review based on performance and contribution.
15 days of annual leave, plus seniority leave increases with years of working.
Year-end bonus/ performance bonus based on the business performance.
Social, Health and others Insurance are based on Labor Law and HDI Health Insurance.
Internal Activities: Company trips, Year-End Party, sports clubs (football, badminton, running, pickleball...), Happy Hours ([protected info], 19/11, 01/06, Christmas, Lunar New Year, etc.).
Mobility allowance for employees whose home-to-work distance is >15km and free internal parking area.
Birthday Gift, Holiday bonus (New Year, Traditional Tet, 30/4 - 1/5, National Day).
Welfare policies for Union Members (Sickness, Marriage, Condolences...).
Work equipment is provided based on company standards.
Skytel phone sim: limit 100.000 VND/month.
Offer training courses to support employees in furthering their education and qualifications.
"Employee of the Year" gifts and lucky draw prizes.
Smart building with modern office facilities. (coffee machine, refrigerator, microwave...).
Snacks and beverages.