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Mô tả công việc
- Be part of an empowered culture where you are a key contributor to the success of the company.
- Provide day-to-day technical support to employees via Helpdesk Ticketing System.
- Troubleshoot and resolve basic client hardware, operating system, and software related problems.
- Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.).
- Assist with New-hire orientation and manager On/Off-boarding tasks.
- Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
- Create Solutions/documentation as needed.
- Create/Remove User Accounts in various systems as needed.
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
- Manage vendors to install and configure equipment.
Yêu cầu
What you bring:
- 3+ years of System Administration or Service Desk support experience is highly preferred.
- Must have experience on Helpdesk Ticketing System (Freshservice, ServiceNow, Jira Service Management...)
- Have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines.
- Able to work with minimum supervision.
- Experience managing service and procurement vendors
*Education:
- College degree in IT Network/ IT system or related technical field or equivalent degree and above
Quyền lợi
Competitive Salary and Benefit
PVI Insurance for Employee and Family
Travel Opportunities in USA, Taiwan, China, India
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
Ampere is designing the future of hyperscale cloud and edge computing with its 64-bit Arm server processor architecture. Born in and built for the cloud with a modern architecture, Ampere gives customers the freedom to accelerate the delivery of the most memory-intensive applications such as artificial intelligence, big data, machine learning and databases in the cloud. The Ampere eMAG family of products delivers the highest memory throughput and lowest TCO tailored for the emerging growth of...
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