IT Help Desk Specialist

Location: 4th Floor of the Lancaster Luminaire Building at 1152-1154 Đường Láng, Láng Thượng, Đống Đa, Hà Nội.
Working Time: 9:00 AM - 6:00 PM
Working Date: Monday to Saturday
About Concentrix
Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Every day, from more than 40 countries and across continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy + Talent + Technology.
Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public sector.
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About the Job
Key Responsibilities
Provide support to end-users in regard to network connectivity and desktop computing.
Maintain and support PC workstations and laptops. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement systems.
Support also includes software support of the operating system, Microsoft Office, and other standard packages used by Concentrix Group.
Develop, implement and administer IT services, ensuring the stability, integrity, and efficient operation of all information and production systems.
Responsible for network and telecommunications functions and to ensure compatibility and interoperability of computer systems, telecommunication, and office equipment.
Requirements
Good English: ability to write and read well.
Strong analytical and logical thinking skills.
Proficient in office software (Word, Excel, Outlook, etc.).
At least 2 years of Helpdesk Support experience.