IT Helpdesk/Network

• Education: Graduated from college/university - Information Technology (Majors: Computer Networks, Computer Science, or related fields)
• At least 1 year of experience in a similar position such as IT Helpdesk in an Enterprise IT environment.
• Solid experience in System Administration, Linux, and Windows.
• Preference will be given to candidates holding certifications such as MCSA, CCNA, CCNP, MCSE or Linux.
• Experience in supporting and troubleshooting IT equipment for end users (both software and hardware), including desktop computers, laptops, IP/Analog phones, printers, network devices, routers, firewalls, Wi-Fi, etc.
• Solid foundational knowledge of:
o Deployment and operation of physical and virtual servers.
o Internal network systems (LAN), VPN.
o Enterprise IT infrastructure.
• Basic knowledge of information security and system security.
• Ability to analyze issues, identify root causes, recognize potential risks, and proactively coordinate with relevant technical teams for resolution and prevention.
• Experience in implementing at least one or multiple personal or enterprise projects (able to present or provide evidence if required).
• Experience in monitoring and operating IT systems.
• Experience in deploying and managing VoIP / Analog PBX systems.
• Experience in supporting the deployment and operation of enterprise systems such as Microsoft 365, ERP, Dynamics 365, and internal applications.
• Ability to use Postman and related tools for basic API testing.
• Experience in deploying and operating CCTV monitoring systems.
• Skills in operating system installation, data backup, and data recovery for PCs, laptops, and macOS devices.
• Perform IT asset and equipment management (IT Asset Management).