IT Helpdesk / Technical Support

Tóm tắt công việc
We are looking for a customer-focused Technical Service Desk Agent with Japanese language proficiency to provide first-level technical support to clients. You will diagnose and resolve technical issues, maintain accurate service records, and deliver a positive client experience through clear and professional communication.
Key Responsibilities
Provide first-level technical support in Japanese through phone, email, chat, and ticketing channels.
Troubleshoot hardware, software, application, system-access, and connectivity issues.
Record client interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
Escalate complex or unresolved incidents to the appropriate specialist teams.
Support users with software installation, setup, configuration, and basic application guidance.
Monitor assigned tickets and follow up to support timely resolution.
Follow established service desk procedures, knowledge articles, and security requirements.
Maintain professional and positive client experience throughout the support process.
Contribute to knowledge-based updates and continuous process improvement.
Hybrid working
Global Training
Performance bonus
Full social insurance, unemployment insurance, health insurance
Personal incident and health insurance
Wonderful and Human focus Environment
Dynamic and young work force
Great working environment (relax corners, PS4, ping-pong table etc.)
Allowances (lunch, parking, mobi, transportation)
Travel opportunities (Inter sites mobility)
Team activities (CSR, Coffee hours, Friday Talking, YEP, ...)