IT Helpdesk

Work Location:
UNIBEN Factory - VSIP II-A Industrial Park, Binh Duong
JOB DESCRIPTION
1. Application System Operations & Support
Operate, monitor, and ensure the stable performance of internal business applications such as eOffice, C-Contract, eBidding, and other enterprise applications.
Receive, analyze, and troubleshoot system issues, including access errors, approval workflow issues, data synchronization errors, and functional issues.
Monitor system logs and system performance, identify potential issues, and take timely corrective actions.
Manage and optimize user access rights, permissions, and workflow configurations based on business requirements.
Coordinate with vendors and development teams to troubleshoot incidents, implement system enhancements, upgrades, and new releases.
Gather and analyze business requirements from departments and propose solutions to improve and optimize application systems.
2. User Support & Training
Provide application support to internal users during their daily use of eOffice, C-Contract, eBidding, and other internal business applications.
Guide users on system processes, including document submission, approval workflows, e-signature, and data searching.
Collect, analyze, and consolidate user requirements; coordinate with relevant stakeholders to provide appropriate solutions.
Prepare and maintain user guides, training materials, and system procedures.
Support user training and communication for new features, system updates, and process changes.
REQUIREMENTS
Bachelor's degree or College Diploma in Information Technology, Information Systems, Computer Networks, or related fields.
Minimum 3 years of experience in IT Application Support, IT Support, Application Operations, or similar roles.
Experience supporting or operating enterprise applications such as eOffice, eBidding, C-Contract, workflow systems, DMS, ERP, or similar platforms is preferred.
Ability to read system logs, analyze incidents, identify potential root causes, and coordinate with vendors/development teams for resolution.
Basic knowledge of SQL; ability to perform simple queries for data checking and troubleshooting is an advantage.
Good understanding of business processes and ability to translate business requirements into system support or enhancement requirements.
SKILLS
Strong analytical and problem-solving skills with a logical and proactive approach.
Good communication skills with a service-oriented mindset and ability to support users professionally.
Ability to work independently, collaborate with multiple stakeholders, and manage multiple tasks simultaneously.
Willingness to work at UNIBEN Factory - VSIP II-A Industrial Park, Binh Duong.