IT Manager - Vietnam

POSITION SUMMARY
The IT Manager is responsible for leading Information Technology operations for ONV while supporting the long-term IT integration and standardization strategy across Otsuka Group companies in Vietnam.
Initially, the role will focus on managing ONV's IT functions and supervising the local IT team. In parallel, the incumbent will provide IT consultancy support to other Group entities (OPV, OTV, and OVRO) by assessing their existing IT environments and identifying opportunities for collaboration, optimization, and standardization.
KEY RESPONSIBILITIES
IT Operations Management (ONV)
• Lead and manage day-to-day IT operations within ONV.
• Supervise and provide direction to the local IT team, including assigned IT personnel.
• Ensure stable operation of servers, networks, storage systems, end-user devices, and business applications.
• Maintain service quality and responsiveness to business users.
• Monitor IT performance and implement continuous improvement initiatives.
Group IT Assessment and Consultancy
• Conduct comprehensive assessments of IT environments within OPV, OTV, and OVRO.
• Review infrastructure components including servers, storage systems, network devices, internet connectivity, CCTV systems, and related technologies.
• Identify risks, inefficiencies, duplication of resources, and improvement opportunities.
• Provide recommendations to management regarding IT optimization and standardization initiatives.
Group IT Strategy and Standardization
• Establish common standards for infrastructure, cybersecurity, procurement, licensing, and IT service delivery.
• Drive initiatives that improve efficiency while supporting each company's business requirements.
• Coordinate with OHD and relevant stakeholders to align local initiatives with Group policies and strategic direction.
Shared IT Services Management Lead and coordinate shared IT activities across Group companies, including but not limited to:
• Procurement of laptops, tablets, and standard end-user equipment.
• Consolidation of software licensing activities, including Microsoft 365, Azure, firewall subscriptions, and other enterprise software.
• Management of license renewals and optimization of software utilization.
• Coordination and implementation of IT training programs directed by OHD.
• Evaluation of additional opportunities for shared services to improve effectiveness and reduce costs.
Infrastructure and Cloud Management
• Provide technical leadership and recommendations related to servers, networks, storage, cloud services, and cybersecurity technologies.
• Support the operation and administration of Microsoft 365, Azure, and other cloud platforms where applicable.
• Ensure appropriate backup, disaster recovery, and business continuity capabilities are maintained.
• Participate in infrastructure modernization initiatives.
Information Security and Risk Management
• Promote cybersecurity awareness and best practices across Group companies.
• Support incident response activities and coordinate appropriate containment and recovery actions when required.
• Assist in implementing Group security policies and controls.
• Monitor technology risks and recommend mitigation actions.
IT Service Management
• Define and monitor IT service levels.
• Lead incident, problem, and change management activities.
• Implement corrective and preventive actions to improve service quality.
• Ensure user satisfaction through effective support processes.
Project and Vendor Management
• Manage IT projects involving multiple stakeholders across different entities.
• Coordinate with vendors, consultants, and service providers.
• Participate in contract reviews, price negotiations, and vendor performance evaluations.
• Ensure projects are delivered within agreed scope, timelines, and budgets.