IT Officer (In-House)

ROLE OVERVIEW
Lê & Trần is a leading Vietnamese litigation and arbitration firm. We are looking for an in-house IT Officer to take full ownership of the firm's technology environment - from day-to-day user support and network administration to information security and the deployment of AI-assisted legal tools. This is a hands-on role in an environment where system reliability and client confidentiality are non-negotiable.
KEY RESPONSIBILITIES
1. Infrastructure & equipment
• Install, maintain and manage all workstations, laptops, docking stations, printers/scanners and network hardware across the firm.
• Administer the LAN/Wi-Fi network, routers, firewalls and internet connectivity; ensure business continuity for the firm's operations.
• Maintain the IT asset register, plan hardware refresh cycles and prepare the annual technology budget.
2. Systems & account administration
• Administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams): account provisioning and deprovisioning, permissions, security policies and MFA.
• Administer the firm's document and matter management systems and internal workflow software.
• Design and operate backup and disaster recovery procedures, including regular restore testing.
3. Information security & client confidentiality
• Implement information security policies appropriate to the confidentiality obligations of a law practice.
• Manage endpoint protection, anti-malware and email phishing defences; monitor for anomalous access.
• Support compliance with Vietnamese personal data protection requirements (Decree 13/2023/ND-CP).
• Deliver periodic security awareness training to lawyers and staff.
4. User support & AI tooling
• Provide day-to-day technical support to lawyers and administrative staff, both on-site and remotely.
• Deploy, configure and administer the AI platforms used by the firm, and coach users on getting value from them.
• Ensure that use of AI tools remains consistent with the firm's confidentiality and data handling policies.
• Provide technical support for online hearings, virtual mediation and arbitration sessions, client meetings, seminars and firm events.