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Mô tả công việc
Key Accountabilities:
Execute IT setup for new stores, including POS system, Wi-Fi, cameras, printers, and network infrastructure.
Provide online and onsite
IT support for store operations within assigned areas.
Handle support tickets in the system, ensuring resolution within SLA standards.
Troubleshoot and repair hardware devices (e.g., cameras, POS, printers, network equipment).
Conduct regular inspections and preventive maintenance of IT equipment as per plan.
Prepare reports on incidents, resolutions, and overall equipment condition for management review.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for variety of end users, and recommend and implement corrective solutions, including off- site repair as needed.
Perform other tasks as assigned.
Yêu cầu
Education:
College diploma or university degree in the field of computer science and/or 1+ year's equivalent work experience.
CCNA certification preferred.
Experience:
01+ year of experience in IT support/helpdesk; experience in a retail chain/store environment is an advantage.
Knowledge of POS systems, networking, and IT hardware (printers, routers, cameras, etc.) is preferred.
Able to read and understand technical manuals, procedural documentation, and Training guides.
Ability to research into hardware products and I.T issues as required.
Work related skills:
Good communication and coordination skills with cross-functional teams and store staff.
Hardworking, detail-oriented, responsible, and honest.
Strong problem-solving skills, with a customer-oriented mindset.
Ability to work independently in field environments.
Other special requirements (if any):
Ability to work on weekends and public holidays when required.
Ability to work under pressure at times, with an enthusiastic attitude!
Quyền lợi
Discount on internal purchases.
Full contributions to social insurance (SI, UI, HI) & additional insurance (Bao Viet).
Full salary-based social insurance contribution.
Laptop & Working equipment provided.
Participation in annual teambuilding programs, bonding activities, and company events.
A professional, friendly working environment with supportive managers and colleagues always willing to help.
Annual salary review.
Annual leave: 12 days/year.
Thông tin chung
- Ngày hết hạn: 19/09/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
- Hồ Chí Minh
- 1. Hồ Chí Minh
