IT OPERATION

DI CHOI SOLUTION CO., LTD

Địa điểm làm việc: Đà Nẵng

Hết hạn: 30/04/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

[Job Description]
• Initiate and help to implement new ideas to develop projects in multiple areas enhancing operational efficiency
• Overall operations and management of live services
• Customer: Customer management, collect customer requirements, report to PM, APP operation, review management, image management
• Client: client management, client 1:1 chat
• Improve the user experience by listening to customer feedback, analyzing usage data, and making necessary changes.
• Support team sales and PM
• Management of contracts and contract conditions
• Monitor customer issues, inquiries, and feedback
• Respond promptly and provide fast initial resolution for customer needs and requests
• Escalate customer issues to correct teams and provide a final resolution for customer inquiries and requests
• Serve as a bridge connecting customers and company teams
• Advise and contribute to the improvement of support services

Yêu cầu

[Requirements]
• Excellent communication & presentation skills with the ability to transmit across different level stakeholders are imperative
• Understanding of systems/programs/software applied in the CMS
• Demonstrated ability to deliver results and adapt to changing business requirements; ability to plan, organize and manage multiple priorities.
• Provide tracking of all on-going activities to ensure flawless in operation, evaluation for learning and improvement.
• Customer experience (call center, help center, service position, etc.)
• App or IT Service Headquarters Operations Experience
• Experience monitoring services live every day
• Good teamwork skills
• Good customer support communication skills
[preferential treatment]
• Experienced IT service person in Korea
• Anyone who has experience making services outside of Vietnam
• A person who can speak Korean

Quyền lợi

[Benefits]
• Salary : up to 15,000,000vnd - 18,000,000vnd / month (negotiable)
• Good work environment and good colleague (parties, holidays, team building activities)
• Tet Bonus
• 12 annual leave days alongside Vietnamese public holidays
• Business fee, lunch allowance and snack full fill
• Working time: Monday to Friday (8:30 am to 5:30 pm)
• The annual health check-up and international care insurance are provided according to the company s regulations.
• Performance Review

Thông tin khác

Kinh
nghiệm: 1 năm
Chức
vụ: Nhân viên/ Chuyên viên
Yêu cầu bằng
cấp: Đại học
Yêu cầu giới
tính: Không yêu cầu
Số lượng cần
tuyển: 2 nhân viên
Hình thức làm
việc: Toàn thời gian
Ngành nghề:
CNTT - Phần mềm
Địa điểm làm việc:
Đà Nẵng

Thông tin chung

Ngày hết hạn: 30/04/2024
Thu nhập: 15 - 20 triệu

Giới thiệu công ty Xem trang công ty

Dichoi Solution is an IT startup in Vietnam. It started in July 2023. (However, I have been doing offline and online business in Vietnam since 2014. Major businesses include online advertising/ marketing / travel / offline businesses such as restaurants, spas, nails, salons, and shopping shops.)
We are making IT services for Vietnamese and foreigners traveling to Vietnam from abroad.
As part of Dichoi Solution's aggressive growth plan we are looking to expand our development team.

Quy mô công ty

Từ 26 - 100 nhân viên

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