Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Troubleshooting issues
- Managing help desk partner and ticketing systems
- Act as the 1st escalation point to all support calls / service requests
- Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
- Developing a disaster recovery and risk mitigation plan
- Working with external partners, auditors and consultants on risk management and regulatory compliance projects
- Assist top management in making decisions that will improve service delivery and customer satisfaction
- Integrate useful customers' suggestions into delivery plans and policies
- Communicate with all parties involved in the service delivery process
- Work together with team members to develop service agreements and supports that will assist in service delivery
- Suggest appropriate technologies to be adopted so as to meet present and future demands of the business.
Job Requirements
Qualifications
- University Diploma in Computer Science, Information Management or equivalent
- English certificate level C or equivalent
Knowledge and skill
- At least 2 year of Services Delivery and/or Infrastructure, Cloud Services.
- Experience with system installation, configuration, and analysis
- Thorough knowledge of networks and cloud computing
- Knowledge of data protection operations and legislation
- Leadership and organizational skills
- Having good knowledge on Finance/Insurance domain
- Having good communication and maintenance relationships with partners, customers
- Good communication (both verbal and writing) skills
Competencies
- Leadership Capability Model - Intermediate
- Lead and support the team throughout operational change by listening and encouraging others to support each other.
- Ensure everyone has an opportunity to express their views and be encouraged to think differently so that we generate ideas to create value.
- Embraces change ad adapts to new ways of doing things.
- Motivate others to innovate and support new ideas.
- Excellent communication, leadership, and problem-solving skills
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
