IT Service DeskCông Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương
Nơi làm việc: Hồ Chí Minh, Hải Dương
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, IT phần cứng/mạng, Giao Dịch Khách Hàng, Dịch vụ
Lương: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 26/06/2024
Hạn nộp: 30/07/2024
Mô tả công việc
1. Customer Support:
- Receive and process customer support requests via phone, email, chat, and other channels
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Provide guidance and support on the use of company products and services
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Create hardware, software, and system documentation
- Monitor and supervise system performance, identify and resolve issues promptly
- Update and install software patches and new software as needed
3. Process Automation:
- Analyze and automate service processes to improve efficiency
- Utilize automation tools to reduce request processing time and increase productivity
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
- Receive and process customer support requests via phone, email, chat, and other channels
- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
- Provide guidance and support on the use of company products and services
- Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
- Administer and maintain computer systems, networks, and software
- Create hardware, software, and system documentation
- Monitor and supervise system performance, identify and resolve issues promptly
- Update and install software patches and new software as needed
3. Process Automation:
- Analyze and automate service processes to improve efficiency
- Utilize automation tools to reduce request processing time and increase productivity
- Develop and implement automation solutions that align with company needs
4. Reporting:
- Collect and analyze data related to Service Desk operations
- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
- Propose process and service improvement solutions based on collected data
- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
Yêu cầu công việc
1. Knowledge:
- 3+ years of experience working in IT, with a focus on Service Desk
- Understanding and application of ITIL, ITSM (especially implementation)
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Highly responsible, meticulous, and detail-oriented
- Ability to work independently and as part of a team
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments
- 3+ years of experience working in IT, with a focus on Service Desk
- Understanding and application of ITIL, ITSM (especially implementation)
- Knowledge of computer system, network, and software administration
- Understanding of network system design
- Ability to present and communicate performance reports effectively
2. Skills:
- Excellent communication and customer service skills
- Problem-solving skills and strong analytical thinking
- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
- Fluency in using computers and office software applications
- Basic English communication skills
3. Qualities:
- Highly responsible, meticulous, and detail-oriented
- Ability to work independently and as part of a team
- Customer-centric approach, always striving to deliver the best customer experience
- Fast learner and adaptable to new work environments
Quyền lợi được hưởng
- A dynamic, open, and inclusive work environment that promotes a culture of learning.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- A fast-track career development path with competitive compensation.
- Year-end bonuses based on business performance.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
- Trust and empowerment for you to engage with and address real-world challenges from the market.
- A fast-track career development path with competitive compensation.
- Year-end bonuses based on business performance.
- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
- Full participation in social insurance, health insurance, and unemployment insurance.
- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương
Giới thiệu công ty
Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương việc làm
Đường An Định, Phường Việt Hòa, TP.Hải Dương
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Nhân Viên Bán Hàng Mỹ Phẩm Xoay Ca Full-Time
Kedma Vietnam - Công ty Cổ phần OJRT Beauty
Thu nhập từ 10 triệu - 30 triệu VNĐ
Hồ Chí Minh, Đà Nẵng, Đồng Nai
17/07/2024
Nhân Viên Tư Vấn Telesales Sẵn Data - Quận 2
CÔNG TY CỔ PHẦN PHÂN PHỐI & THƯƠNG MẠI SKYLINK RETAIL
Lương cứng 6 triệu + Hoa hồng cam kết không dưới 3 triệu/tháng
Hồ Chí Minh
04/07/2024
Nhân Viên Tư Vấn Chốt Đơn/ Telesale - Thu nhập TB 15-20 triệu/tháng
CÔNG TY CỔ PHẦN BPO MẮT BÃO
15 triệu - 20 triệu VNĐ
Hồ Chí Minh
29/07/2024
Chuyên viên tư vấn căn hộ - không yêu cầu kinh nghiệm (có hỗ trợ lương cứng)
CÔNG TY CỔ PHẦN ĐẦU TƯ DỊCH VỤ SAIGON REAL
Từ 6 triệu - 18 triệu VNĐ + Hoa hồng + Thưởng
Hồ Chí Minh
18/07/2024
IT Helpdesk
Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương
Cạnh tranh
Hồ Chí Minh, Hải Dương
30/07/2024
Service Desk (IT Customer Service , Fresher)
CHI NHÁNH TẠI TP HỒ CHÍ MINH - CÔNG TY CỔ PHẦN NETNAM (TP. HÀ NỘI)
Thoả thuận
Hồ Chí Minh
28/07/2024
Thực Tập Sinh IT Helpdesk
Công ty CP Global Online Branding (GOBRANDING)
Tới 1 triệu
Hồ Chí Minh
27/07/2024
Vị trí IT Service Desk do công ty Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương tuyển dụng tại Hồ Chí Minh, Hải Dương, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về IT Service Desk hoặc công ty Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Thời Trang Yody - Chi Nhánh Hải Dương việc làm
Đường An Định, Phường Việt Hòa, TP.Hải Dương
Quy mô: Từ 1000 - 5000 nhân viên