Top 3 Reasons To Join Us
International Working Environment
Stronger Career Path /Learning latest technologies
Competitive compensation & Benefits
The Job
Purpose of the role
Deliveree is a fast-moving, rapidly growing, and very successful logistics technology company that is changing the cargo and trucking industry in Indonesia, Thailand, and the Philippines to reduce waste, grow the economy, create jobs, and make the logistics industry more competitive.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
This is a highly challenging, exciting, and rewarding opportunity for a strong and capable candidate who is ready to excel in a fast-moving regional logistics technology startup company.
What will you do?
- Google Workspace Administration
- Administer, manage and maintain the Google Workspace (500+ users)
- Collaborate with other technical and functional teams to document and support business rules, system operating procedures that pertain to the Google platform.
- Escalate support issues to Google Support, follow up and resolve them on time.
- Technical Support and system management
- Incident management: Proactively monitor, manage, and resolve all incoming user support requests utilizing the Jira Service Management (IT ticket) system followed by SLA ticket
- Infrastructure management: Manage and maintain the local network infrastructure (LAN/WAN, Firewall), server hardware, and core technology tools within the Vietnam office
- Diagnosis & Troubleshooting: Diagnose and troubleshoot hardware, software, and network issues.
- Regional Collaboration: Act as a key member of the global IT team, collaborating closely with worldwide IT staff and providing remote technical support to Thai users, including occasional travel as needed.
Other Duties
- Asset Management: Maintain IT assets including software applications and hardware, and licensing to ensure conformance.
- User access control: Minimize security risks and control over user access during the onboarding and offboarding processes
- IT Knowledge management: Ensure the IT knowledge base (Jira confluence) remains a reliable and up-to-date reference.
- Maintenance and integrity: Perform routine maintenance tasks, including backups, weekly backup and updates.
Any other tasks assigned by the company from time to time.
Your Skills and Experience
Must have:
● Minimum 2-3 years of proven experience as a IT specialist, System Administrator, Network Administrator or similar role
● 2+ years experience as a Google workspace Administrator; certification preferred
- Familiar with IT Ticket system, experience with Jira platform is a plus
- Install/troubleshoot computers, printers, wireless or other network connections and applications.
- Experience with databases, networks (Firewall, LAN, WAN) and patch management
- Experience with network monitoring, incident management tool and endpoint security software is a plus.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Manage the entire purchase of inventory related to hardware, software and other IT supplies.
- Resourcefulness and problem-solving aptitude
- Familiarity with various operating systems and platforms
- Good communication and written English
- Professional Collaboration Engineer is a huge plus
Why You'll Love Working Here
REGIONAL COMPANY
- An exciting opportunity to work with the fastest growing international logistics player.
- International environment where you can work and learn with coworkers from different southeast asian markets.
- Opportunities for onsite trip in our operating markets.
- Flexible Working Hour and hybrid (2 days remote working/week)
FOOD & BEVERAGE
- Free Flow of Coffee and Drinks
- Every Month Special Snack & Beers
- Free Late Dinner Menu from near restaurant
BONUSES
- Loyalty Bonus Package
- 13th Month Salary
HEALTH & LEAVES
- Annual Health Checkup
- 100% gross salary during probation period
- 100% Insurance According To Labor Law
- Premium Healthcare Insurance Package
- 15 Days Paid Annual Leave
DEVELOPMENT PROGRAMS
- Monthly Technical Sharing
- Develop Personalized Career Path
SOCIAL & ENTERTAINMENT
- Welcome Kit From Deliveree
- Regular Team Social Events (Quarterly Company Parties)
- Social Club activities
- Cool Entertainment Area (Guitar, Video Games, ...)
System Admin, English, Networking,
IT Support
