IT Specialist - Platform Service

As Ben Line Group undertakes the transformation and standardization of its end-to-end processes from Operations through Finance, strong and reliable master data is a critical foundation for system integration, automation, reporting, and process control.
The CargoWise Support Specialist is responsible for building and maintaining this foundation by ensuring a high standard of CargoWise Master Data, data governance, and administrative control. The role also provides reliable L1 support and day-to-day system administration to ensure users can operate CargoWise effectively and consistently.
• Provide L1 CargoWise support, troubleshoot user issues, manage tickets, and escalate complex cases to Functional/Technical Specialists.
• Manage CargoWise Master Data (MDM) creation, updates, validation, duplicate checks, and data clean-up.
• Perform regular MDM and data-quality audits and follow up on identified issues.
• Handle CargoWise administrative and other assigned BAU tasks.
• Maintain support records, knowledge articles, SOPs, and administrative Work Instructions.
• Produce regular support/MDM reports and monitor ticket SLA, data quality, and outstanding actions.
• Support Functional and Technical Specialists during UAT, data clean-up, system changes, and improvement projects.
• Identify recurring support issues and recommend opportunities for process improvement and automation.