Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Your role & responsibilities
Provide technical support to Microsoft consumers:
Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
Maintain high-quality service delivery:
Adhere to service level agreements (SLAs) and performance metrics.
Proactively identify and escalate critical issues.
Contribute to continuous improvement of support processes and knowledge base.
Ensure data security and compliance:
Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
Safeguard customer Personally Identifiable Information (PII) at all times.
Maintain confidentiality of sensitive information.
Yêu cầu
Your skills & qualifications
Communication & Interpersonal Skills:
Excellent written and verbal communication skills in English (fluency required).
Outstanding customer service skills with a focus on empathy, patience, and active listening.
Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
Professional Attributes:
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Adaptability and flexibility to work in a fast-paced environment.
Shift Availability: Available to work rotating shifts as determined by the manager.
Quyền lợi
Competitive salary depending on experience
90% contribution of the gross salary to social insurance from the company side
Full salary during the probationary period
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Thông tin khác
Địa điểm làm việc
- Tầng 4 Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Hà Nội
Việc làm Hà Nội
Việc làm Quận Đống Đa
Thông tin chung
- Ngày hết hạn: 17/03/2025
- Thu nhập: 19 - 24 triệu VNĐ
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
