Mô tả công việc
ABOUT THE ROLE
We are looking for a contract IT Support Executive to join our team on a temporary basis.
You will support OA (Office Automation) - a company-wide workflow system built on SharePoint and integrated with Oracle NetSuite. Your main responsibility is to handle and resolve support tickets across 500+ workflows.
This role follows an established support process with structured documentation, so strong attention to clear case notes and knowledge capture is important.
ROLES AND RESPONSIBILITIES
• Triage and investigate OA support tickets, covering workflow platform issues, workflow logic errors, NetSuite integration failures, and access/permission problems
• Diagnose and resolve issues such as stuck approvals, field mapping errors, data sync failures, and configuration errors
• Document findings clearly in the team's knowledge base (case notes, diagnostic logs, root cause statements)
• Liaise with process owners, approvers, and finance staff to gather context and validate fixes
• Escalate unresolved issues with sufficient diagnostic detail for senior engineers or vendors
• Contribute to the team's shared diagnostic skills and pattern library
Yêu cầu
Must have:
• Hands-on experience with SharePoint on-premise (administration, workflows, permissions)
• Familiarity with approval workflow systems and common failure modes
• Ability to read and interpret workflow logic, form field configurations, and integration logs
• Strong systematic troubleshooting skills - able to form hypotheses, run diagnostic steps, and document dead ends
• Clear written communication for technical knowledge documentation
Nice to have:
• Experience with Oracle NetSuite (field mapping, API integration, sync error analysis)
• Experience with SharePoint workflow tooling (SharePoint
Designer, Nintex, or similar)
• Familiarity with middleware or scheduled job-based ERP integrations
Quyền lợi
Thưởng
Year-end performance bonus
Chăm sóc sức khoẻ
Annual health check-up and healthcare support.
Máy tính xách tay
Company-provided laptop.
Thông tin khác
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Thông tin chung
Nơi làm việc
- 8 Fl., Pearl Plaza, No. 561A Dien Bien Phu St., Thanh My Tay Ward, Ho Chi Minh City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 04/06/2026
