IT Support - Ho Chi Minh city

Company Description
Kaioen Co., Ltd is a Managed IT Services Provider.
Kaioen offers holistic IT solutions including Managed Field Service, IT Hardware Solutions, Hardware Maintenance, Project Solutions & Professional Services, Global Project Rollouts, and upgrades.
Role Description
This is a full-time, on-site position for an IT Support Specialist based in Ho Chi Minh City, Vietnam.
The IT Support Specialist will be responsible for providing day-to-day technical support to end users, troubleshooting desktop computers, laptops, hardware and software issues, and ensuring the smooth operation of IT systems.
Good command of English is an advantage
Key Responsibilites
Provide onsite and day-to-day IT technical support to end users.
Troubleshoot and resolve hardware and software issues related to desktop computers, laptops, printers, peripherals, and other IT equipment.
Install, configure, maintain, and troubleshoot desktop and laptop systems.
Provide IT support and respond to user requests and technical incidents in a timely manner.
Diagnose and resolve operating system, application, network connectivity, and other common IT-related issues.
Assist users with system configuration, software installation, account setup, and basic IT-related requests.
Maintain accurate records of IT incidents, troubleshooting activities, and equipment status.
Escalate complex technical issues to the appropriate internal or external technical teams when required.
Support IT asset management and ensure IT equipment is properly maintained and tracked.
Ensure a high level of customer service and professional communication when supporting end users.
Perform other IT support tasks as assigned to ensure smooth and efficient IT operations.
Requirements
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Previous experience in IT Support, Desktop Support, Field Service, or Help Desk Support is preferred.
Good knowledge of Windows operating systems, PC/laptop hardware, software troubleshooting, and basic networking.
Strong troubleshooting and problem-solving skills.
Good communication and customer service skills.
Ability to work independently and manage multiple support requests.
Willingness to work full-time onsite in Ho Chi Minh City.
Good command of English is an advantage
Working location:
Manulife Plaza, 75 Hoàng Văn Thái, Phường Tân Mỹ, Tp.Hồ Chí Minh