IT Support L1

Trách nhiệm công việc
Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...
Analyze issues, redirect unresolved issues to the next level of support.
Respond promptly to issues and service requests.
Monitor and update customer status and information for management.
Guide customers through the problem-solving process.
Communicate with customers and users, ready to help when customers need support.
Kỹ năng & Chuyên môn
Able to communicate well in English
Have knowledge of IT systems.
Have experience in IT support/helpdesk.
Problem-solving ability, ability to analyze problems and issues.
Ability to communicate, explain, and guide users in using the software.
Have a good service mindset.
Have knowledge and experience of support processes.
Good understanding of Microsoft Office (PowerBI is a plus).
Phúc lợi dành cho bạn
Competitive salary, negotiable based on qualifications.
13th-month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
Salary review 2 times/year or on excellent performance
Annual leave, working conditions follow Vietnam labor laws.
Other allowances: lunch allowance, working on-site allowance, etc.
Social insurance and FPT Care health insurance provided for employees.
Regular and free training programs to help employees enhance their skills.
Opportunities to work with major global clients, advanced technologies, and personal development.
An open, democratic work environment with various cultural events characteristic of FPT.
Working time: Monday - Friday ([protected info])