1. IT Equipment Management, Repair, and Maintenance
Inspect, diagnose, maintain, and repair IT equipment, including computers, laptops, printers, photocopiers, time attendants, surveillance cameras, and other office appliances.
Proactively troubleshoot hardware and software issues to minimize user downtime.
Perform upgrades and component replacements as necessary to extend equipment lifespan and optimize investment costs.
Refill ink and perform periodic maintenance for printers, photocopiers, and office equipment.
Propose solutions for repairing, reusing, or upgrading equipment to achieve cost savings for the company.
2. IT System Installation and Deployment
Install operating systems, application software, specialized software, and productivity tools for users.
Deploy, install, configure, and maintain LAN, Wi-Fi systems, modems, routers, and other network devices.
Install, configure, and operate camera systems, time attendants, telephone PABX systems, and other IT equipment.
Set up and hand over equipment to new hires; retrieve and process equipment during offboarding.
Participate in implementing new IT projects as required by the company.
3. User Support and System Operations
Provide user support in resolving issues related to computers, software, printers, local networks, and IT devices.
Receive, log, and resolve support requests through the
IT Helpdesk system.
Guide users on how to operate software and equipment, and ensure compliance with IT regulations.
Assist in troubleshooting basic errors related to HIS, EMR, LIS, and PACS systems in accordance with issued procedures and checklists.
4. Asset Management and IT Cost Optimization
Manage the inventory of IT equipment, consumables, and replacement components.
Execute the allocation, retrieval, stocktaking, and periodic reporting of IT assets.
Procure supplies and equipment based on approved requests.
Evaluate and propose plans for equipment repair, upgrade, or replacement based on cost-effectiveness.
Research and recommend technical solutions to reduce operational, maintenance, and IT system investment costs.
5. Fire Fighting & Prevention (FFP) and Administration
Conduct periodic inspections of the facility's FFP system, including fire extinguishers, fire cabinets, exit signs, emergency lights, smoke detectors, fire alarms, and related equipment.
Monitor the operational status of the FFP system; promptly detect and report damages, safety hazards, or non-compliance with current regulations.
Coordinate with maintenance units, suppliers, and authorities for the inspection, maintenance, and rectification of FFP deficiencies.
Prepare monthly and quarterly FFP inspection reports, or as requested by the Board of Directors.
Manage profiles, documents, inspection logs, and receipts related to FFP duties.
Proactively prepare records and documentation for FFP inspections conducted by competent authorities in accordance with city regulations and current laws.
Track deadlines for the maintenance, servicing, and inspection/certification of FFP equipment to ensure full operational and legal compliance.
Coordinate the organization of FFP awareness sessions, guidance, and drills for staff according to the company's plan.
Propose solutions to improve FFP safety, minimize fire risks, and protect company property.
Assist in checking potential fire hazards related to electrical systems, IT equipment, UPS, server racks, server rooms, and technical areas.
1. Experience & Background
1-3 years of proven experience in IT Support, Helpdesk, or Technical Support roles, preferably in hospital, clinic, or corporate environments.
Hands-on experience in maintaining, diagnosing, and repairing office equipment such as computers, laptops, printers, photocopiers, and CCTV systems.
Prior experience or basic understanding of medical systems like HIS, EMR, LIS, or PACS is a strong advantage.
Knowledge of Fire Fighting & Prevention (FFP) procedures, legal regulations, and equipment inspection is highly preferred.
2. Technical Skills & Competencies
System & Network Administration: Proficient in installing and configuring Windows/macOS operating systems, office applications, LAN/Wi-Fi networks, routers, and modems.
Hardware Maintenance: Skilled in troubleshooting hardware faults, upgrading device components, and performing routine printer/photocopier maintenance (including ink refills).
Administrative & Asset Management: Strong organization skills to manage IT inventory, execute stocktaking, handle procurement requests, and maintain detailed FFP inspection logs/profiles.
Problem-Solving: A proactive approach to identifying potential system bottlenecks, minimizing user downtime, and proposing cost-effective technical upgrades.
3. Personal Attributes & Language
Work Style: High sense of responsibility, professional integrity, and the ability to work independently or handle high-pressure situations efficiently.
Communication Skills: Good communication and interpersonal skills to effectively guide clinic staff on IT guidelines and cooperate with external vendors or government inspectors.
Language: Basic professional English proficiency to read technical documentation, operate specialized software, and support international staff if required.