IT Support Technician

Position Summary
The IT Support Technician is responsible for ensuring the stability, security, and efficient operation of the clinic's entire IT infrastructure and office equipment. This role involves hands-on hardware and software troubleshooting, deploying network systems, managing IT assets, and providing prompt technical support to clinic staff to minimize operational downtime. Additionally, the position involves assisting with critical healthcare information systems (such as HIS, EMR, LIS, PACS) and overseeing facility safety compliance, specifically regarding Fire Fighting & Prevention (FFP) systems and documentation
Responsibilities:
1. Office Equipment Management, Repair, and Maintenance
• Inspect, diagnose, perform routine maintenance, and repair IT hardware and office appliances, including desktop PCs, laptops, printers, photocopiers, time attendance systems, and surveillance cameras.
• Execute installation and network configuration for printers, photocopiers, scanners, paper shredders, and projectors across clinic departments.
• Perform regular maintenance, internal cleaning, part replacements, and manage consumables (ink cartridges, paper, toner, and spare components).
• Swiftly diagnose and resolve technical issues such as paper jams, print defects, connectivity errors, or power issues on all office equipment.
2. IT Hardware, Software & Network Administration
• Assemble, install, upgrade, and repair computer hardware (PCs, laptops) and peripherals for office staff.
• Deploy and configure operating systems (Windows, macOS), productivity suites (Office, Microsoft 365), specialized business applications, and anti-virus software.
• Manage and maintain local network infrastructure (LAN, Wi-Fi, routers, switches) and basic user access credentials.
• Deploy, install, configure, and maintain network systems, modems, routers, and other network hardware.
• Install, maintain, and operate security cameras, PBX phone systems, and biometric time attendance machines.
• Onboard and configure equipment for new employees; handle proper offboarding and device retrieval.
3. User Support and System Operations
• Manage Helpdesk operations to promptly handle daily user requests (e.g., internet outages, software glitches, password resets, and corporate email issues).
• Provide end-user support and training on software usage, security regulations, and proper equipment operation.
• Assist in basic troubleshooting for healthcare information systems (HIS, EMR, LIS, PACS) following established protocols and checklists
4. Asset Management and IT Cost Optimization
• Manage the inventory of IT equipment, consumables, and replacement components.
• Execute the allocation, retrieval, stocktaking, and periodic reporting of IT assets.
• Procure supplies and equipment based on approved requests.
• Evaluate and propose plans for equipment repair, upgrade, or replacement based on cost-effectiveness.
• Research and recommend technical solutions to reduce operational, maintenance, and IT system investment costs.
5. Fire Fighting & Prevention (FFP) and Administration
• Conduct periodic inspections of the facility's FFP system, including fire extinguishers, fire cabinets, exit signs, emergency lights, smoke detectors, fire alarms, and related equipment.
• Monitor the operational status of the FFP system; promptly detect and report damages, safety hazards, or non-compliance with current regulations.
• Coordinate with maintenance units, suppliers, and authorities for the inspection, maintenance, and rectification of FFP deficiencies.
• Prepare monthly and quarterly FFP inspection reports, or as requested by the Board of Directors.
• Manage profiles, documents, inspection logs, and receipts related to FFP duties.
• Proactively prepare records and documentation for FFP inspections conducted by competent authorities in accordance with city regulations and current laws.
• Track deadlines for the maintenance, servicing, and inspection/certification of FFP equipment to ensure full operational and legal compliance.
• Coordinate the organization of FFP awareness sessions, guidance, and drills for staff according to the company's plan.
• Propose solutions to improve FFP safety, minimize fire risks, and protect company property.
• Assist in checking potential fire hazards related to electrical systems, IT equipment, UPS, server racks, server rooms, and technical areas.