IT Support

Mô tả công việc:
(Mức lương: Thỏa thuận)
User Support and Incident Resolution:
Provide first-line IT support for computers, Windows, office applications, printers, peripherals, Wi-Fi/LAN and VPN connectivity.
Troubleshoot technical issues, manage support tickets, update users on resolution progress and escalate complex cases when necessary.
Microsoft 365 and Workplace Support:
Manage Install, configure and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint.
Set up computers, software and user accounts for new employees, coordinate access changes and guide users on workplace IT tools.
Office IT Asset Management
Maintain accurate IT asset records, including equipment allocation, specifications, condition, warranty and software licenses.
Manage equipment handovers, transfers, inventory checks, repairs and warranty claims.
Senior Management and Meeting Support:
Prepare and test IT equipment for management meetings, including computers, projectors, displays, cameras, microphones and speakers.
Set up and support online/hybrid meetings, troubleshoot technical issues promptly and ensure the confidentiality of meeting information.
IT Maintenance, Security and Service Improvement:
Maintain Perform routine IT maintenance, software updates and endpoint security checks in accordance with IT policies.
Promote IT security awareness, document troubleshooting procedures, report recurring issues and recommend service improvements.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Competitive compensation package (including base salary and allowances);
Annual performance-based bonus;
100% salary during probation period;
Full participation in social, health and unemployment insurance;
Company-provided Bao Viet Health Insurance;
Annual health check-up provided as per company policy;
12 days annual leave, 1 additional day off for Christmas;
Gifts on special occasions: 8/3, 20/10, Mid-Autumn Festival, Birthday gift,...;
Annual performance review and salary adjustment;
Annual Year-End party, Team-building activities and employee engagement programs;
Career development opportunities at a leading Retail/F&B chain corporation;
Employee discount policy when purchasing company products;
Company-provided working tools and equipment.
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
College or above, major in: Information Technology, Management Information Systems, Computer Networking or relevant fields.
At least 2 years of experience in IT Helpdesk / IT Support, preferably supporting office users, senior management and meeting facilities.
Familiar with Microsoft 365 applications, Windows OS, computer hardware, printers and peripherals.
Basic knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN and IT security practices.
Able to troubleshoot technical issues, support online/hybrid meetings and maintain IT tickets and asset records.
Experience with Active Directory / Entra ID, Intune, remote support tools or ITSM systems is an advantage.
Good communication and problem-solving skills, with a service-oriented, proactive and accountable mindset.
Able to prioritize tasks, coordinate with stakeholders, protect confidential information and provide after-hours support when required.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Hạ Tầng - Mạng,Vận Hành IT - IT Helpdesk
Cao Đẳng
1 - 2 năm