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Mô tả công việc
Technical Support and User Assistance
• Provide support for software applications within the organization and to external suppliers when required.
• Communicate with users to understand their issues and offer clear instructions or guidance.
• Prepare documentation such as standard operating procedures, job aids, and support procedures.
• Train users on application functionality and recommended practices.
Troubleshooting and Problem Solving
• Diagnose and resolve technical issues reported by users or identified through monitoring.
• Identify root causes of problems and implement solutions, which may include code debugging and system adjustments.
• Escalate complex issues to higher-level support or development teams as necessary.
Monitoring, Maintenance and Collaboration
• Manage and maintain SQL databases to ensure data integrity, security, and availability; apply best practices for performance enhancement.
• Monitor application performance to proactively identify and address potential issues.
• Perform routine checks and maintenance tasks to support optimal application performance.
• Collaborate with headquarters, infrastructure team and other teams to resolve complex issues, implement effective solutions, and enhance system efficiency; engage proactively with users and stakeholders to share updates and gather insights.
Other tasks assigned by supervisor
Yêu cầu
• Bachelor's degree in a relevant field such as Computer Science or Application Development is a must.
• At least 5 years experiences in system development.
• Experience with SAP ECC and SAP Ariba is required.
• Proficiency with Microsoft SQL Server database is required.
• Familiarity with scripting languages or automation tools such as MS Access, VBA, or VBScript is advantageous.
• Understanding of Gupta Team
Developer (Centura) is an advantage.
• Strong analytical, communication, problem solving, and project management abilities to bridge IT and business teams.
• Capability to work independently in a flexible and dynamic environment.
Quyền lợi
Thưởng
13th month payment
Chăm sóc sức khoẻ
Premium healthcare plan for employee
Nghỉ phép có lương
15 annual leave days per year.
07 sick leave days per year.
01 birthday leave per year after completing probation successfully.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phân Tích Kinh Doanh/Phân Tích Hệ Thống
KỸ NĂNG
System Analysis, Database SQL Server, Script Language, English proficiency, SAP ERP Operation
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- The Hallmark, Tran Bach Dang, Thu Thiem, Thu Duc, Ho Chi Minh City, Vietnam
