IT System Operation Specialist

Mô tả Công việc
1. Daily Operations Support:
Monitor and maintain company systems and applications to ensure stable operation.
roubleshoot and resolve technical issues that arise during operations.
Ensure operational processes comply with company policies and regulations.
2. Incident and Request Management:
Receive, categorize, and handle support requests from internal users.
Manage and track the incident resolution process from detection to resolution.
Collaborate with relevant departments to quickly address issues.
3. Process Improvement:
Propose and implement process improvements to enhance efficiency and minimize risks.
Participate in the company's continuous improvement projects.
4. Reporting and Documentation:
Prepare periodic reports on the status of systems and applications.
Update and maintain user guides and operational documentation.
5. User Training and Support:
Guide and train internal users on how to use company systems and applications.
Assist users in resolving system and application-related issues.