KEY RESPONSIBILITIES:
Manage campus IT team for the smooth operation as plans and requirements
Ensure the IT service at Campus Level matching with business need.
Manage IT Operation at campus.
Enhance the satisfaction by end users at campus.
Initiative/Ideas to improve the quality at campus level.
Support project roll-out initiated by central office.
WORK DETAILS:
1. Manage IT operation at campus:
Receive and allocate jobs (including ticket from
IT helpdesk system) reasonably to IT staff; supervise the process of solving problems/ticket; monitor working quality/result/performance, including committed processing time (SLA). Periodically report to SD/SM/OM and IT central office.
Install, set up computers, networks, and deploy IT devices and IT standard applications of the campus as the policies defined by IT HO; ensure they always function well as expected.
Plan of periodical maintenance for all IT devices and application systems at campus level.
Manage access to Server Room/Network cabinet at campus and record in detail who enter the server room and reason in access log.
Play the role of IT representative to:
§ Inform/update IT news or policies for the campus.
§ Cooperate with other departments to solve relevant matters.
§ Summarize requests/feedbacks at campus, report to IT central office as well as propose solutions to improve the IT service quality under the supervision and support of IT central office.
Propose to SM/OM, IT central office the ideas/actions to improve, optimize the procedures, enhance work efficiency.
2. Developing capacity of the campus IT team
Inspire, create a cohesive, open working environment, maximize the capacity of the team members; encourage ideas, creativity, innovation in order to improve work efficiency, improve the level of satisfaction of end users.
Set the goal and objectives for technicians at campus in order to achieve the KPI for whole IT Team at campus.
3. Annual budget making, IT assets managing:
Lead the process to make annual budget in their own campus and submit central office on process.
Manage, sort IT devices by condition; manage full life cycle of IT devices; conduct and report inventory periodically.
Manage the IT devices handover/return process each semester (including summer term); manage the allocation/lending/repairing/returning of IT assets and equipment.
Collaborate with Audit team in Central Office to undertake the annual counting for asset inventory.
4. Collaborate with IT central office:
Collaborate with IT central office to set up and install the network & system in campus according to IT Security Policy.
Compliant to the guideline by IT central office in managing the IT Platform at campus.
Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.
Periodically submit the report to IT central office following the standard template.
5. Other tasks as needed except direct supervision of children.
