IT Technical Coordinator L1 French speakingTeamwork Vietnam Ltd

Mô tả Công việc
Working in an international context, the IT Technical Coordinator collaborates closely with all the technical teams and performs various actions as part of the Maintenance in Operational Condition.
His / her usual tasks are :
Monitoring (ITSM tools, monitoring platforms, shared mailboxes)
Ticket analysis + handling when in scope of L1 team
Ticket processing + escalation when necessary
Answering phone calls in English
Performing daily checks
Sending of reports and digital communication
He / she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ...
There are many possibilities of evolution perspectives.
Monitoring (ITSM tools, monitoring platforms, shared mailboxes)
Ticket analysis + handling when in scope of L1 team
Ticket processing + escalation when necessary
Answering phone calls in English
Performing daily checks
Sending of reports and digital communication