- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
- Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
- Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
- Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
- Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
- Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
- Installation and configuration: Set up and configure software, hardware, and peripherals for users.
- Maintenance: Perform routine maintenance and updates on IT equipment and systems
- Documentation: Keep detailed records of technical issues, solutions, and user request.
- Training: Provide training and guidance to users on using IT resources effectively.
- Remote support: Aid users remotely though phone, chat, or remote desktop tools.
- Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
- Security: Assist in ensuring the security of IT systems and data by implementing security protocols and ed-ucating users about best practices.
- Software support: Help users with software installations, updates and troubleshooting.
- Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
- System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
- Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
- SEA Team support: To provide backup to team member in supporting SEA countries as one team.
- Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
- Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
- Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
- Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
- Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
- Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
- Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
- Installation and configuration: Set up and configure software, hardware, and peripherals for users.
- Maintenance: Perform routine maintenance and updates on IT equipment and systems
- Documentation: Keep detailed records of technical issues, solutions, and user request.
- Training: Provide training and guidance to users on using IT resources effectively.
- Remote support: Aid users remotely though phone, chat, or remote desktop tools.
- Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
- Security: Assist in ensuring the security of IT systems and data by implementing security protocols and ed-ucating users about best practices.
- Software support: Help users with software installations, updates and troubleshooting.
- Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
- System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
- Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
- SEA Team support: To provide backup to team member in supporting SEA countries as one team.
- Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
- Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
Yêu cầu công việc
1. Education / Professional Certification
• Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolu-tion.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills
• Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolu-tion.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills
Quyền lợi được hưởng
Salary and Bonus scheme in accordance with company policy
Health Insurance policy for employees & dependents in accordance with the company
Travel and training in oversea (SEA, Germany...)
Health Insurance policy for employees & dependents in accordance with the company
Travel and training in oversea (SEA, Germany...)
Thông tin khác
Posted Date
19/03/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
Medical Devices
Skill
Technical Support, IT Helpdesk, Helpdesk, IT System Administration, IT Hardware
Preferred Language
English
19/03/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
Medical Devices
Skill
Technical Support, IT Helpdesk, Helpdesk, IT System Administration, IT Hardware
Preferred Language
English
Nộp hồ sơ liên hệ
Carl Zeiss Pte. Ltd.
Giới thiệu công ty
Xem trang công ty
Carl Zeiss is a leading international group of companies operating worldwide in the optical and opto-electronic industries. Headquartered in Oberkochen, Germany, the Carl Zeiss Group is directly represented in more than 50 countries and operates production facilities in Europe, the Americas and the Asia Pacific region.
With a view to get closer to ZEISS' customers in the Southeast Asia region, the organization established its first office in the region in 1984 in Singapore. Over the years, direct sales and service operations expanded into Malaysia, Thailand, Philippines, Vietnam and Indonesia. This is further supplemented by a network of reliable business partners across the region.
The ZEISS offices in Southeast Asia focus mainly on Medical Technology, Vision Care and Industrial Quality Research business segments in the region.
We strive for excellence and are committed to the continued improvement of our service to customers. ZEISS is confident of being the partner of choice for the customers it serves in the region.
With a view to get closer to ZEISS' customers in the Southeast Asia region, the organization established its first office in the region in 1984 in Singapore. Over the years, direct sales and service operations expanded into Malaysia, Thailand, Philippines, Vietnam and Indonesia. This is further supplemented by a network of reliable business partners across the region.
The ZEISS offices in Southeast Asia focus mainly on Medical Technology, Vision Care and Industrial Quality Research business segments in the region.
We strive for excellence and are committed to the continued improvement of our service to customers. ZEISS is confident of being the partner of choice for the customers it serves in the region.
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