Top 3 Reasons To Join Us
International working environment
Competitive compensation package and benefits
Interacting with leading-edge technologies
The Job
We are seeking a Japanese-speaking IT Helpdesk to provide first-line IT support and act as a communication bridge between users and both Japanese-speaking and English-speaking stakeholders. This position is well-suited for candidates with proficiency in Japanese (N2) and English, and a strong interest in IT support technologies such as Microsoft 365, SCCM, and Intune.
- Provide helpdesk support by handling user inquiries and incidents, and act as a communication bridge for other technical staffs to deliver on time and meet agreed SLAs IT operation support tasks in customer's environment
- Communicate effectively with Japanese-speaking and English-speaking stakeholders to ensure clear issue resolution and service updates.
- Follow technical instructions to perform IT support tasks.
- Support IT operations tasks, including Unified Endpoint Management (UEM) and system monitoring.
Your Skills and Experience
- Bachelor's degree with a major in information technology or related fields.
- Fluent in Japanese (JLPT N2 or higher) and good English communication skills are required to understand and communicate with users, stakeholders for operational tasks.
- IT Technical background required, preferable in IT Operations, or technical support fields.
- Work stack: IT Operation supports, unified endpoints management (UEM).
- Nice to have: knowledge in ITIL, especial ITSM, ITOM.
Why You'll Love Working Here
At Hitachi Digital Services, we enjoy:
- Unique opportunity to work with multinational team of Hitachi in over 130 countries.
- Incomparable chance to participate in full Software Development Life Cycle (SDLCs) and comprehensive soft skills training.
- Competitive remuneration with attractive allowances & bonuses.
Hitachi Digital Services offers a competitive benefit packages. Come join us to enjoy:
- Opportunities for advanced career development overseas, including the US, UK,. Japan...
- Competitive & attractive compensation and benefits packages:
- Allowance for English, Japanese language certifications.
- Subsidy for transportation and meals.
- 13th salary & Bonus
- Additional Premium Health Insurance Package for employees.
- Annual checking of health and company trip for employees.
- Flexible working hours
- Being an integral part of a dynamic and fast-growing global enterprise.
- An open, professional, and nourishing environment with out-side of work activities, such as football, tennis, badminton, dancing, music, and charity.
At Hitachi Digital Services, we enjoy:
- Unique opportunity to work with multinational team of Hitachi in over 130 countries.
- Incomparable chance to participate in full Software Development Life Cycle (SDLCs) and comprehensive soft skills training.
- Competitive remuneration with attractive allowances & bonuses.
Hitachi Digital Services offers a competitive benefit packages. Come join us to enjoy:
- Opportunities for advanced career development overseas, including the US, UK,. Japan...
- Competitive & attractive compensation and benefits packages:
- Allowance for English, Japanese language certifications.
- Subsidy for transportation and meals.
- 13th salary & Bonus
- Additional Premium Health Insurance Package for employees.
- Annual checking of health and company trip for employees.
- Flexible working hours
- Being an integral part of a dynamic and fast-growing global enterprise.
- An open, professional, and nourishing environment with out-side of work activities, such as football, tennis, badminton, dancing, music, and charity.
