Key Account Management Executive

About THN Network
THN Network is a new-generation Social Commerce agency that partners with brands to drive sustainable business growth through Influencer Marketing, Livestream Commerce, and Affiliate Marketing.
Backed by a diverse network of creators and an experienced team, THN helps brands transform influence into measurable business results through campaigns that combine strategic thinking, data-driven insights, and creative execution. We believe that authentic connections between brands and creators are the foundation for creating long-term value for both businesses and the communities they serve.
Key Responsibilities
Act as the day-to-day point of contact for an assigned portfolio of brand accounts on Shopee, responding to client requests within agreed turnaround times and keeping a written record of every commitment made.
Prepare campaign proposals and quotations for assigned accounts using the approved service packages, templates, and pricing framework, and submit them to the Key Account Management Supervisor for review before they are sent to the client.
Confirm campaign scope in writing with the client, covering the number of Shopee Live sessions, Shopee Video deliverables, affiliate arrangements, creator line-up, timelines, and the performance targets committed for each booking.
Brief the Assortment Planning, Livestream Operations, Livestream Productions, Content Creator, and Top Creator Management teams on client requirements, then follow up until every deliverable is scheduled and confirmed on the production calendar.
Collect campaign inputs from the client ahead of the agreed cut-off dates, including product samples, product information, selling price and stock levels, shop and platform vouchers, Flash Sale and combo deal registrations, freeship xtra settings, and brand guidelines.
Track performance for assigned accounts during and after each activity, reporting NMV, GMV, orders, ATC, CTR, CCU/PCU, watch time, conversion rate, and AOV against the targets committed to the client.
Resolve first-line client issues during execution, including schedule adjustments, product and stock changes, content revisions, and in-session incidents, and escalate pricing exceptions, scope changes, and unresolved complaints to the Key Account Management Supervisor.
Produce post-campaign reports for each booking that present results against the committed metrics, explain the drivers behind session performance, and set out recommendations for the following campaign cycle.
Maintain the account file for every assigned client, covering contracts, booking confirmations, quotations, deliverable trackers, and revenue status, so that account standing is accurate at any point in the month.
Support billing and reconciliation by verifying delivered items against the confirmed scope, preparing the supporting documentation, and following up with the client and the internal finance team on outstanding items.
Generate repeat bookings within the assigned portfolio by proposing additional Shopee Live sessions, Shopee Video packages, or affiliate activity ahead of Double Day, payday sale, and mid-month sale periods.
Candidate Requirements
01-02 years of experience in account management, client servicing, sales support, or campaign coordination, preferably within an agency, MCN, e-commerce enabler, or brand e-commerce team.
Working knowledge of Shopee as a commercial platform, including Shopee Live, Shopee Video, Shopee Affiliate, Shopee Feed, Shopee Mall, shop and platform vouchers, Flash Sale, combo deals, and the rhythm of Double Day, payday sale, and mid-month sale periods; familiarity with TikTok Shop is an advantage.
Ability to read live session and campaign data, including NMV, GMV, orders, conversion rate, AOV, and CCU/PCU, and to explain the numbers to a client in clear commercial terms.
Capability to draft proposals, quotations, and post-campaign reports in both Vietnamese and English, with accurate figures and a presentation standard suitable for client delivery.
Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets and presentation software, for deliverable trackers, quotations, and reporting decks.
Strong organizational discipline in running several accounts and deadlines in parallel, with the habit of confirming every agreement in writing.
Composure and clear communication when handling client concerns under time pressure, together with sound judgement on when to resolve an issue directly and when to escalate it.
Willingness to work outside standard hours during peak campaign periods and major sale days, including live sessions scheduled in the evening or at weekends.
Bachelor's degree in Business Administration, Marketing, Economics, Communications, or a related field.
What We Offer
Competitive compensation package with performance reviews conducted twice a year based on individual capabilities and results.
Performance-based bonuses tied to both company performance and individual achievements.
Full provision of equipment and tools required for work.
Full statutory benefits, including Social Insurance, Health Insurance, and Unemployment Insurance, along with 12 annual leave days and additional company welfare programs.
Opportunity to work closely with leading Creators, KOLs/KOCs, and top brands in the Social Commerce industry.
A young, open, and collaborative work environment that encourages innovation, continuous learning, and personal growth.
The opportunity to propose ideas, experiment with new solutions, and make a direct impact on both team development and business growth.
Flexible check-in policy, along with employee engagement activities and evolving wellness and benefits programs throughout the year.
Ready to grow with THN Network? Send us your CV - we'd love the opportunity to get to know you and explore how we can build great things together.