Key Account Manager

About us
Levinci Co., Ltd. is the Vietnam-based product engineering and operations hub of GoRight LLC, a US vertical SaaS and commerce technology company headquartered in Tampa, Florida. With a team of 120+ employees, we build and operate real products used daily by merchants across the US - including BuyRight POS, EatRight POS, BookRight, SalonRight, and AI Right.
About the Project:
NailSoft (Marketing 360°) is a comprehensive solution integrated into the Smart POS system, designed specifically for nail salons. This service helps salon owners attract new clients, retain existing ones, automate advertising campaigns, build their brand, and effectively manage customer data.
About this position:
We are seeking a proactive, client-focused Account Manager to support NailSoft, our specialized POS and marketing solution tailored for US nail salons. In this role, you will serve as the primary contact for salon owners, executing end-to-end marketing campaigns, managing account growth, and using performance analytics to deliver actionable optimization strategies that drive retention.
Aligned with US business hours, this role operates on:
Working hours: 21:00 - 05:00 (Vietnam time), with a 1-hour break.
Market: US.
Responsibilities:
Account Management
Act as the primary contact for clients and manage day-to-day account needs.
Build strong, long-term client relationships and ensure satisfaction.
Handle client requests, feedback, and escalations effectively.
Identify opportunities to improve services and grow accounts.
Campaign Execution
Plan and manage end-to-end marketing campaigns to meet KPIs, budgets, and timelines.
Coordinate with internal teams to ensure smooth execution and on-time delivery.
Monitor campaign quality, deliverables, and proactively resolve issues.
Reporting & Optimization
Analyze campaign performance and prepare regular reports.
Provide actionable insights and recommendations to improve results.
Identify opportunities to optimize campaigns, service quality, and client retention.