Korean Family Advocacy Officer

Mô tả Công việc
1. School Admissions
· Interact with current parents via telephone, email, online chat, or in person to provide support and information on student activities at school.
· Maintain a positive, empathetic, and professional attitude toward parents at all times.
· Respond promptly to parent inquiries.
· Ensure parent satisfaction by providing professional parent support.
· Identify and assess parents' needs to achieve satisfaction.
· Handle parent complaints, provide appropriate solutions and alternatives within the time limits; Cooperate with teachers, faculties and other departments and follow up to ensure resolution.
· Ensures that appropriate actions are taken to resolve customers' problems and concerns.
· Build sustainable relationships and trust with parents through open and interactive communication.
· Go the extra mile to engage new referrals from current parents.
2. Teaching Assistant
· Provide designated Korean and English Language Development to students not fluent in English.
· Instruct students with English Language Development support in the areas of reading, writing, speaking, and listening.
· Provide direct support to students, including pull-out groups, classroom collaboration, and one-on-one interventions if and as appropriate.
· Monitor the learning progress of Korean students to support the fulfillment of requirements for meeting academic requirements, rigorous standards, and proficiency in English Language.
· Assist teachers with curriculum planning and development.
· Serve as a contact window for Korean students and parents.
· Support and participate in schools' activities, events, and projects.
Other tasks as assigned by Line Manager, Senior Leadership Team, or Board of Management.