KYC/KYB Team Leader ( L1-L2-L3)

About Us
Straive is a global leader in AI-driven value creation, business transformation, and Global Capability Center delivery, helping enterprises build scalable, technology-enabled operations.
The role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, Sanctions, Transaction Monitoring, Enhanced Due Diligence, and regulatory reporting workflows.
Program Overview
This role supports a global FinCrime operations program for an ecommerce and social commerce environment. The operating model covers Transaction Monitoring, KYC/KYB, Sanctions, Enhanced Due Diligence, and regulatory reporting activities across a three-tier alert lifecycle.
The team is transitioning from primarily manual reviews to an AI-augmented model. Low-risk reviews will increasingly be automated, and the remaining AI Delta will require human reviewers to validate AI-generated outputs for accuracy, completeness, evidence quality, and risk appropriateness.
Because manual work will focus on higher-complexity exceptions, all roles require strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.
Role Summary
Lead analysts handling KYC/KYB data confirming, data screening, document review, L2 investigations, and L3 EDD/Sanctions support. The Team Lead is accountable for production control, quality, escalation discipline, and consistent customer-risk assessment.
Key Responsibilities
• Oversee KYC/KYB alert and case queues across L1 triage, L2 investigation, and L3 EDD support.
• Ensure analysts correctly review legal identity, business activity, ownership, controllers, connected parties, adverse media, PEP, sanctions, source of funds, source of wealth, and expected activity.
• Review escalations involving missing documents, refusal to provide information, high-risk ownership, adverse media, PEP with negative news, sanctions-related issues, and unresolved risk indicators.
• Coordinate with Sanctions teams to ensure KYC/KYB risk ratings reflect ownership/control exposure, connected-party screening, and sanctions-adjacent concerns.
• Monitor 2-business-day KYC/KYB activities and 14-business-day EDD investigations, ensuring timely handoffs and defensible narratives.
Ensure case documentation is complete, evidence-backed, and ready for downstream EDD, sanctions, or compliance review.
People, Queue and Quality Management
• Manage daily queue allocation, capacity planning, aging, SLA risk, attendance, productivity, and quality outcomes.
• Coach analysts on case judgment, evidence standards, written English, escalation quality, and AI-output validation.
• Conduct huddles, calibration sessions, knowledge checks, refresher training, and targeted feedback based on QA defects.
• Review high-risk or aged cases, unblock escalations, and ensure timely handoffs across L1, L2, L3, QA, and compliance stakeholders.
• Track process performance, identify root causes for misses, drive corrective actions, and report risks early.
• Maintain process discipline, confidentiality, logical separation, and adherence to client playbooks and quality standards.