Lead - User Product

1. User Product Ownership
Own key user-facing payment journeys and continuously identify opportunities to improve usability, conversion and adoption.
Translate user problems, business needs and technical constraints into clear product requirements and scalable product solutions.
Define product priorities and contribute to the roadmap based on user impact, business value, technical feasibility and data.
2. UI/UX & Payment Experience
Work closely with UX/UI Design to simplify payment journeys, reduce user friction and improve clarity across payment experiences.
Ensure product solutions balance user experience, payment reliability, transaction performance and technical feasibility.
Review and challenge product flows, interaction patterns and information hierarchy before implementation.
3. User Engagement
Identify and develop user engagement opportunities across payment journeys, including triggers, placements, rewards, loyalty and contextual communication.
Collaborate with relevant MoMo platforms and Business Units to integrate existing engagement capabilities into EPS products.
Convert proven engagement patterns into reusable capabilities that can scale across merchants and payment use cases.
4. Product Analytics & Optimization
Define and monitor key product metrics such as user funnel, payment success, latency, feature adoption, engagement and repeated usage.
Use quantitative data, user behavior and qualitative insights to identify product problems and prioritize improvements.
Evaluate product performance after launch and recommend further optimization based on measurable outcomes.
5. Product Delivery & Cross-functional Leadership
Drive product initiatives from problem discovery and solution definition through development, launch and post-launch evaluation.
Work closely with Engineering, Design, Data, Business, Operations and other Product teams to resolve dependencies and ensure effective delivery.
Act as the product expert for assigned user journeys and provide clear recommendations when trade-offs or cross-team decisions are required.
6. Product Capability Development
Identify recurring user problems and convert validated solutions into reusable product patterns or capabilities.
Contribute to product standards and best practices for EPS user products.
Proactively surface opportunities where EPS can build differentiated payment experiences rather than relying on one-off implementations.