Learning & Development Supervisor (Hospitality Industry)

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I. Job Overview
The Learning & Development Supervisor is responsible for organizing and delivering the Company's training programs, including new employee orientation, internal training activities, and training arrangements. This role focuses on improving employees' skills and knowledge, maintaining service quality and ensuring employees follow the Company's operating standards. The position also supports training programs in partnership with educational institutions.
II. Key Responsibilities
A. Training Delivery & Coordination
Plan, organize, and deliver training programs for new and existing employees, including orientation, brand & service culture, operational skills, soft skills, guest service, product knowledge, and system training.
Ensure new employees complete required orientation and training programs on time, and that all employees receive training relevant to their positions.
Coordinate training schedules, venues, materials, attendance, and other arrangements to ensure smooth training delivery.
Conduct refresher training and additional training based on operational needs and department requirements.
B. Training Needs & Development
Work closely with Department Heads and line managers to identify training needs, assess skill gaps, and recommend suitable training solutions.
Support managers in developing training plans to improve employees' skills, knowledge, and job performance.
Collaborate with Departmental Trainers to ensure consistent and effective delivery of departmental training.
Review and update training materials, including Standard Operating Procedures (SOPs), to ensure they reflect current operational standards and procedures.
C. Service Quality & Training Evaluation
Deliver training on brand standards, service culture, guest service, and operational procedures to maintain consistent service quality across the Company.
Work closely with the Quality Assurance team to support service quality standards and identify areas for improvement through training.
Monitor training attendance, collect feedback, and assess training effectiveness to ensure learning objectives are achieved.
Observe employees' work performance and provide feedback or recommendations to managers for further development.
D. Training Records & Reporting
Maintain accurate training records, employee training hours, attendance, and evaluation results.
Prepare monthly training calendars and reports, and support annual training reports.
Monitor training costs and ensure training activities are managed within the approved budget.
Coordinate with external training providers and support the evaluation of training services.
E. Other Responsibilities
Support the Head of Learning & Development in implementing training initiatives aligned with Company goals.
Coordinate leadership orientation programs for new managers and support training programs for supervisory positions.
Support internal communication and training partnership programs with educational institutions.
Perform other duties and special projects as assigned.