Learning & Development Team Leader

Practical Training - PERFORM: Identify real performance gaps with Operations and build practical training around service excellence, hospitality, product knowledge, complaint handling, upselling, hygiene, SOP execution, communication and supervisory skills.
Coaching & Leadership - GROW: Build coaching capability among Restaurant Managers and Supervisors. Develop simple leadership programs, career pathways, Train-the-Trainer programs and future Me In leaders.
Service Culture: Work directly on the restaurant floor to strengthen hospitality behaviors and create a recognizable Me In Service Culture - not simply service SOPs.
Company Culture: Translate the MEIN Core Values into everyday behaviors and embed them into onboarding, training, coaching, recognition and leadership practices.
Training System: Create simple and practical training modules, facilitator guides, coaching tools, checklists, onboarding programs and training calendars. Measure behavior change and operational improvement, not just attendance.
Social Impact Academy - GIVE BACK: Support the future pilot of Me In Group's not-for-profit Hospitality Academy, designed to create career opportunities for young people with limited access to professional hospitality education.