Live Content Moderation Team Lead

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience 1-3 Years
Gender Male/Female
Sector
Hồ Chí Minh
Industry
Tiếp thị/ Thương hiệu , Viễn Thông / Điện tử, Thương Mại Điện Tử
Job Description
What will I be doing?
- You will lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards & quality of work.
- You will be responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
- You will actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- You will create an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
Requirement
What do I need to bring with me?
- You possess exceptional interpersonal & communication skills with a passion for working in a team environment
- You come with proven leadership skills and experience in leading or managing people
- You come with proven experience in doing root cause analysis and ability to follow through with / action on the insights gleaned to drive performance
- You come with proven experience of working with data, especially on data analysis revolving performance
- You come with proven project management skills - You are driven and self-motivated with a desire to keep improving
- You are comfortable with working shift hours on a rotational basis, including weekends and public holidays.
- Experience in a BPO / call center/customer service environment is a plus.
- You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
- You come with proven change management experience (preferred)
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