LM351: Sales Support Representative
- Thỏa thuận
- Toàn thời gian
Hạn nộp hồ sơ: 16/09/2026 (Còn 21 ngày)
Ứng tuyển sớm để được ưu tiên
Kết nối với Nhà tuyển dụng để tìm hiểu thông tin và gia tăng cơ hội trúng tuyển
Nhà tuyển dụng đang online
Description
Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
As a collaborator of the Sales Operations Resolution Team (SORT), provide critical operational support to sales teams across multiple segments, ensuring smooth resolution of delivery interruptions, operational stops, and strategic requests. SORT plays an essential role in supporting Network 2.0 rollouts and maintaining high customer satisfaction levels.
The Sales Operations Resolution Team supports sales operations of the United States and Canada. Specifically, the segments of Worldwide Sales (WWS), Customer Success Management (CSM), Field Sales and Digital Sales
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Under general supervision, the representative completes the following activities:
- Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
- Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
- Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
- Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
- Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.
Under general supervision, the representative completes the following activities:
- Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
- Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
- Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
- Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
- Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.
Minimum Education:
- High School diploma or equivalent education. Some bachelor's degree preferred
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience:
- Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.
Minimum Skills Required:
- Strong problem-solving and analytical skills.
- Excellent communication abilities for both internal and customer-facing interactions.
- Ability to work within tight timelines and handle multiple priorities.
- Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
- Microsoft Office & PC Skills
- High School diploma or equivalent education. Some bachelor's degree preferred
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience:
- Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.
Minimum Skills Required:
- Strong problem-solving and analytical skills.
- Excellent communication abilities for both internal and customer-facing interactions.
- Ability to work within tight timelines and handle multiple priorities.
- Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
- Microsoft Office & PC Skills
Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
- Updated Resume/CV
- Cover letter
- Current TOEIC scores (600 pts. required only if the applicant's native language is not English)
📌 Important:
- ⚠️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers.
- Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
🗓️ Posting Validity: From July 31st to August 6th
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
Công ty Cổ phần Giải Pháp Nhân sự Việt Nam - HRchannels Group
Hà Nội, Hà Nam, Hưng Yên
9 - 11 triệu VNĐ
CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ VTO PHÚC THỊNH
Hồ Chí Minh
10 - 12 triệu
CÔNG TY TNHH THƯƠNG MẠI - KỸ THUẬT CÔNG NGHIỆP VIỆT Á
Hồ Chí Minh
12 - 15 triệu VNĐ
OUTSOURCE SOLUTIONS CO.,LTD
Hồ Chí Minh
18 triệu VND
Công ty cổ phần dịch vụ Thiết bị công nghiệp Hoàng Linh
Hải Phòng
10 triệu - 15 triệu
FedEx Express (TNT Express Worldwide Vietnam)
Xem trang công ty- Địa chỉ công ty: 39B Truong Son Street, Ward 4, Tan Binh Dist, Ho Chi Minh City
- Quy mô: Từ 26 - 100 nhân viên
- Lĩnh vực: Vận tải - Lái xe/ Tài xế
Thông tin công việc
Vị trí:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Nhân Viên Xử Lý Đơn Hàng - Sales Admin - Hỗ Trợ Khách Hàng Kênh MT
Công ty TNHH transcosmos Việt Nam
Hồ Chí Minh
14 - 15 triệu VNĐ
Risk Management Data Analytics Expert - ID9106
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
Hà Nội
Cạnh tranh
Cảnh báo dấu hiệu lừa đảo tuyển dụng
Thu phí và cung cấp thông tin
- Phí hồ sơ, đồng phục, đặt cọc.
- Yêu cầu nộp bản gốc giấy tờ.
- Cung cấp mã OTP.
Hứa hẹn trúng tuyển 100%
- Không yêu cầu trình độ.
- Không cần thử việc.
Phỏng vấn bất thường
- Địa điểm xa văn phòng công ty.
- Phỏng vấn qua Telegram.
Yêu cầu làm nhiệm vụ
- Tải app, nạp tiền.
- Làm nhiệm vụ nhận thưởng.
Tin tuyển dụng sơ sài
- Mô tả công việc chung chung
- Nhiệm vụ đơn giản, thu nhập khủng
- Lỗi chính tả, đánh máy.
Đội ngũ hỗ trợ của JobOKO sẵn sàng đồng hành, tư vấn và giới thiệu những cơ hội việc làm phù hợp, giúp Ứng viên tự tin phát triển sự nghiệp và chinh phục mục tiêu nghề nghiệp bền vững.
Hotline CSKH
1900.63.63.84
Công ty Cổ phần JobOKO Toàn cầu
Đội ngũ hỗ trợ của JobOKO luôn chủ động tư vấn các giải pháp tuyển dụng tối ưu, cam kết đồng hành và hỗ trợ Quý Nhà tuyển dụng đạt được hiệu quả tuyển dụng bền vững.
Hotline CSKH
0962.107.888
Công ty Cổ phần JobOKO Toàn cầu
