Logistics Operations Senior Coordinator

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - [protected info]
1/ Key Responsibilities:
Customs & Shipping Operations: Oversee and execute import-export customs documentation; coordinate domestic transport across various modes (Air, Sea, Road, Overland).
Billing & Finance: Handle daily billing processes, including managing, canceling, or adjusting invoices in strict compliance with current tax Circulars and Decrees.
Reporting & Analysis: Prepare accurate monthly operational and financial reports for management.
Problem Solving & Client Relations: Act as the main point of contact for customers and service providers; independently handle issues arising under high-pressure situations to ensure smooth service delivery.
Process Improvement: Proactively propose initiatives to boost customer satisfaction and optimize operational workflows.
Team Collaboration: Maintain a productive, collaborative team environment and support team members when needed.
Flexibility: Willing to work overtime or handle ad-hoc tasks assigned by the Manager to ensure uninterrupted service.
2/ Job Requirements:
Domain Expertise: Solid foundational knowledge of import-export operations, customs regulations, and basic tax principles.
Technical Skills: High proficiency in Microsoft Office (especially Advanced Excel for data handling), PDF tools, and relevant logistics software.
Communication: Excellent communication and interpersonal skills to work effectively with clients and service providers.
Attributes: Highly careful, honest, resilient, and deeply responsible; able to work independently under tight deadlines.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity.
To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification.
At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit [protected info]
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.