M.I.C.E Sales Manager

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience 3-5 Years
Gender Male/Female
Sector
Hà nội, Bắc Ninh, Hưng Yên
Industry
Du lịch/Khách sạn/ Hàng không , Tiếp thị/ Thương hiệu , Bán hàng (Khác)
Job Description
We're hiring a M.I.C.E Sales Manager:
1. Event Planning & Execution
Manage and coordinate all aspects of conferences, conventions, and group events.
Liaise with clients to plan event details, including room setups, staging, lighting, audiovisual needs, traffic flow, menus, décor, and VIP services.
Conduct pre-event and post-event meetings to assess requirements and improvements.
Meet with event planners daily to review ongoing events, consumption, billing, and any adjustments.
2. Client Relations & Revenue Maximization
Provide guests with relevant information about hotel services, loyalty programs, and local attractions to enhance their experience.
Upsell products and services, including food and beverage options, while optimizing function space utilization.
Negotiate pricing and service packages within the hotel's booking guidelines.
Conduct banquet and catering facility tours and entertain clients to enhance event experiences.
3. Team Leadership & Training
Oversee daily departmental operations, assign tasks, and set performance goals for team members.
Mentor, coach, and provide regular feedback to improve team performance and resolve conflicts.
Ensure staff receives proper training on service standards, compliance, and hotel policies.
Recommend staffing decisions, including hiring, disciplinary actions, and salary adjustments.
4. Budget & Financial Management
Assist in preparing the annual departmental budget and financial plans.
Monitor expenses and revenue, ensuring cost efficiency while maintaining service quality.
Prepare forecasts, productivity reports, and financial analyses to support decision-making.
5. Quality Assurance & Compliance
Ensure all meetings and events align with contractual agreements and client expectations.
Monitor guest satisfaction and take action based on feedback and survey results.
Promote sustainability by advising clients on eco-friendly meeting options and waste reduction strategies.
6. Safety & Hotel Brand Representation
Coordinate safety and security measures to ensure smooth event execution.
Represent the hotel brand within the local community to enhance awareness and reputation.
Collaborate with internal departments to ensure seamless event coordination.
7. Other Duties
Act as the Manager on Duty when required.
Perform additional responsibilities as assigned by management.
Requirement
Bachelor's degree or higher in Hospitality Management or a related field.
A minimum of 4 years of sales experience in a 4-star or 5-star hotel environment.
Excellent English proficiency in both written and verbal communication.
Strong customer relationship management, problem-solving, and time management skills.
Proficiency in Microsoft Office and Opera Sales.
Demonstrated ability to identify and develop new business opportunities.
Assertive, professional, and positive mindset with a strong team-oriented approach.
Ability to work independently while maintaining a proactive and adaptable attitude in a fast-paced environment.
Keywords
M.I.C.E Sales Manager
HRChannels Headhunter
Headhunter Vietnam
Viec lam tai Hanoi