[Malbon] Ecommerce Specialist - Chuyên viên Sàn TMĐT (Fashion/Thời trang)

Job overview / Tổng quan công việc
• We are seeking a highly motivated and detail-oriented E-Commerce (EC) Specialist to support the launch and ongoing operations
of Malbon Vietnam's e-commerce business. The EC Specialist will be responsible for coordinating website readiness, product
catalog management, logistics alignment, and ensuring smooth order fulfillment across online channels. This role requires strong
organizational skills, a problem-solving mindset, and the ability to collaborate with cross-functional teams.
Scope of works / Phạm vi công việc
• Coordinate with Shopify vendor and internal teams to set up and launch the e-commerce website
• Ensure smooth integration of payment gateways (Momo, QR code, credit card) and logistics providers.
• Manage product catalog: upload product information, photos, descriptions, pricing, and tagging.
• Set up and monitor online promotions, campaigns, and merchandising activities
• Define SLA for order processing, fulfillment, returns, and customer service workflows.
• Work closely with warehouse and logistics teams to ensure seamless inventory synchronization
• Generate daily/weekly reports on online sales, traffic, conversion rates, and customer insights
• Monitor competitor activities, industry trends, and propose improvements.
• Collaborate with marketing and store operations to ensure consistent omni-channel experience.
• Support customer inquiries and escalations related to online orders.