Manager - Facilities Management

ROLES AND RESPONSIBILITIES
Site Operations & Maintenance
• Oversee daily operations across multiple warehouse and factory sites to ensure all
facilities are operated in accordance with company standards and client
expectations.
• Manage and supervise outsourced vendors providing technicians, cleaning, and
security services; ensure performance meets contractual KPIs and operational
standards.
• Create detailed operating procedures, including maintenance schedules, emergency
response plans, cleaning protocols, and system user manuals.
• Conduct weekly site inspections or ad-hoc checks as needed to resolve issues arising
from daily operations.
• Identify and resolve technical defects or on-site issues in a timely and cost-effective
manner.
• Represent the company in liaising with government authorities on case-by-case and
annual matters related to facility operations, compliance, and infrastructure.
Contract & Compliance Management
• Support the negotiation and ongoing administration of Operations and Maintenance
(O&M) contracts.
• Enforce all internal and client-specific policies, procedures, and site rules among
contractors and staff.
• Ensure compliance with all local regulations related to industrial property
maintenance, fire safety, and environmental standards.
Tenants & Authority Relations
• Act as the main point of contact for tenants regarding facility-related issues.
• Work collaboratively with local authorities, service subcontractors, and consultants to
ensure service continuity and compliance.
• Support tenants with defect resolution, fit-out coordination, renovation activities and
project handover.
Internal Collaboration & Enhancements
• Coordinate closely with the Asset Management team to support cost-saving
initiatives and asset enhancement projects.
• Collaborate with the Customer Service and Leasing teams to resolve tenant
complaints and manage service expectations.
• Provide technical input and support for new project launches, handover, and
warranty management.