Manager, General Services Management

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Vietnam
Pandora's new jewellery crafting facility is located in the Vietnam-Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
Key accountabilities:
• Set strategic direction and ensure effective implementation of General Services Management (Transportation Services, Canteen Services, Minimart, coffee shop, pantry, office supply, Locker & Mail room Services, etc.) at Vietnam facilities to support operation.
• Drive and deploy Company Direction and Strategy to team
• Lead the Contracts of outsource service management
• Plan and ensure effective Budget and KPI of each service
• Ensure the services align with Zero Accident objective
• Alignment between Center & Local according to the standard of services
• Support Internal and External Audit
• Collaborate with good relationships with outsiders and neighbors.
• Support Company Activities/Management Coordinate
Key duties:
• Set strategic direction
Set General Services KPIs and strategic directions for outsourced contractor services and cascade to local general services coordinators.
• Define standards and manuals
Review and approve contractor selection guidelines and criteria together with procurement & finance & legal team
Review and approve contractor SLAs and standard of services.
Review and 1st approval of Work Instruction & Procedure related.
• Operate and execute
Ensure operations of contractors are smoothed across production plants.
Oversee Services Contract in conjunction with procurement and billing processes with A/P and provide feedback on performance of contractors.
Coordinate with local facilities services to ensure adherence to contractor SLAs.
Ensure that Services contractors acquire and maintain correct to operate and comply.
Ensure the coordination with government agencies on obtaining administrative documents related to Health Organizations and District Office (Local).
Define and implement work instruction, standards and procedures that maintain quality operation of on-site general facilities and services (including transportations, canteen, janitorial services, locker room, mailroom, meeting rooms, rest areas)
Monitor and improve safety and operating cost of services.
Ensure the CSR Data support Company Direction
• Drive continuous improvements
Drive improvement and cost saving opportunities.
Review and approve standard survey and recommend actions to improve employee satisfaction for PPV contractor's services.
Take learnings and feedback from local coordinators to improve contractor services.
• Facilitate Coaching & Leading
To develop, expand and increase team potential by drive inspiration and deliver effectiveness in their work.