Marketing Executive Motorcycle Industry

The jobholder is responsible for supporting the company's marketing activities and managing the customer relationship process.

• Marketing tasks:
• Propose marketing plans, keep them updated, and own execution from idea to delivery.
• Develop and manage marketing budgets; and prepare summary reports.
• Measure and report campaign performance.
• Register promotions, assist with relevant paperwork and documentation.
• Create, review, and edit promotional and informational materials.
• Attend events, gather business insights, and schedule events to support business needs.
• Build content plans; write content and work with designers/videographers for visual channels.
• CRM tasks:
• Support managers in planning and implementing CRM strategies.
• Manage CRM systems and customer platforms.
• Receive, record, and follow up on customer requests and complaints until resolved.
• Create CRM campaign content.
• Conduct phone surveys.
• Handle complaints professionally with empathy and a solution-oriented mindset to strengthen customer relationships.
• Support Sales and Service teams when required.