Medical Receptionist

Job Overview
Our client is looking for a bilingual Medical Receptionist to serve as the first point of contact for patients and partners, keeping the practice running smoothly every day. In this role, you will manage scheduling, handle inbound calls, coordinate the practitioner's calendar, and play an active role in growing the practice through professional outreach and relationship-building. This is a part-time role with real room to grow, offering the chance to make a meaningful impact in a mental health setting where your organizational skills and language abilities genuinely matter.
Client Overview A growing mental health practice dedicated to providing compassionate, high-quality care to its patients. The practice is expanding its reach through active outreach and partnership-building with therapy providers and healthcare networks. With a focus on patient-centered service, this team is building a streamlined, professionally run operation to support both clinician and patient needs.
Schedule
Monday - Friday, 9:00 AM - 1:00 PM PST (20 work hours per week)
Responsibilities
Answer incoming phone calls professionally and relay messages to the practitioner in a timely manner
Manage patient scheduling and maintain an organized appointment calendar
Coordinate the practitioner's personal calendar, including external meetings and engagements
Conduct outreach to therapy practices and healthcare providers to promote the practice and build referral partnerships
Send professional emails on behalf of the practice to potential partners and patients
Handle general administrative tasks during downtime to support daily operations
Requirements
Previous experience working in a medical or healthcare setting
Bilingual proficiency in Vietnamese and English (must)
Familiarity with HIPAA compliance standards and handling sensitive patient information
Strong verbal and written communication skills with a compassionate and professional tone
High level of attention to detail and organizational skills
Ability to work independently with minimal supervision
Qualifications
Bonus if you have prior experience in a mental health or behavioral health environment
It helps if you have experience with outreach, referral coordination, or healthcare partnership development
Bonus if you are comfortable managing email communications and scheduling tools with minimal onboarding
Why Join This Team
100% remote - work from anywhere with a reliable connection
Part-time schedule with a clear path to grow into a full-time role as the practice expands
Meaningful work in the mental health space - your efforts directly support patient care and wellbeing
Your bilingual skills are a genuine asset and a core part of this role, not an afterthought
Stable, long-term engagement with a practice invested in building the right team for the long haul
Autonomy to own your responsibilities and make a real operational difference from day one
Independent Contractor Perks
Permanent work from home
Immediate hiring
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.