Mekong Cross-Border Transport Manager

POSITION SUMMARY
• Support the Area Operations Manager and Product leaders in the Area to set the strategic direction for Cross-border Transportation product.
• Structure, staff and manage the Area/Country Cross-border Operations team to run the business efficiently in accordance with defined product commitments.
• Foster an engaged organization by continuously developing skills and accelerating talent growth through targeted coaching.
• Lead Transport Operations teams in adopting digital-focused practices for Maersk's transformation journey internally and with Customers.
WHO WE ARE
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
WHAT WE OFFER
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
KEY RESPONSIBILITIES
Drive Cross-border functional outcomes
• Execute cross-border solutions in a reliable, predictable and efficient manner
• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.
• Monitor service quality of Cross-border across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.
• Work with internal stakeholders to fine-tune all facets of running Transport Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
• Oversee all operations related business controls and evidence to be timely submitted
• Actively monitor cross-border metrics and drive team towards achieving excellence
Develop and sustain a capable Cross-border team
• Build teams - directly or through team managers' - with strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC
• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.
Drive Cost to Serve focus
• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
• Manage Cross-border capacity according to demand; plan for optimal mix of local Delivery team, GSC and 3rd party operations.
• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion
• Constantly feed timely market and customer information back to Product and Sales.